Receptionist
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Expired

Receptionist

About the job

We are currently looking for a passionate Receptionist to join our Front Office Department.

This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Receptionist , your main duties will include:

• To always put guests ‘first’, trying to meet and exceed their expectations and needs.
• To create a welcoming atmosphere for the guests.
• To greet and welcome all guests.
• To repeatedly address all guests by their name, once it has been established.
• To always display a caring, responsive and professional attitude
• To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Reception Manager, when needed.
• To answer all telephone calls within three rings.
• To answer all guest queries in the most professional manner with regard to facilities, services and other features of The Landmark London.

As a Receptionist, you will be required to work 40 hours per week, on a shift rota.
  • Competitive salary + service charge, 28 days paid holiday, including bank holidays, Increased holiday entitlement with length of service, Uniform, Free dry cleaning for uniforms, Free meals whilst on duty , Free eye test vouchers, Health checks, Life assurance cover - death in service scheme, Long service awards, 50% discount in our outlets (including sister properties), Discounted Accommodation for team members and their friends & family (including sister properties), Spa Treatment discounts (including sister properties), Recommend a Friend bonus, Fitness Centre discounts, Season ticket loan, Cycle to work scheme, Childcare vouchers, Discretionary Hotel Sick Pay after 6 months of service, Employee Assistance Programme, Annual Staff Party, GEM Recognition Scheme, Sponsorship towards college course fees - conditions apply, The Landmark Choir
  • Department: Reception Front Office concierge Front Office porter Front Office reception

About you

The ideal candidate for this position as Front Desk Clerk will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
  • Language required: English.

The company

We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique.

Our luxury hotel combines classic British elegance and grandeur with the deluxe facilities required by today’s discerning travellers, such as hotel conference rooms, fantastic restaurants and bars, a luxurious Spa & Health Club with a 15 metre swimming pool and a gymnasium.

At our hotel in London, we continually strive to ensure that we not only meet our guests’ expectations, but that we exceed them. We take pride in offering the highest level of service to ensure that we continue to be one of the leading 5 star hotels in London and is the reason why we are one of the most popular wedding hotels in London, too. Therefore, if you want to indulge in a night of pure bliss and relaxation, we recommend you visit our London hotel.

However, you do not have to stay in our hotel in London to take advantage of our fantastic facilities. Our award winning Afternoon Tea is the perfect way to enjoy a leisurely afternoon, and you can indulge in an array of delicious sandwiches, French pastries and freshly baked scones.

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Expired

Receptionist

London, United Kingdom

Full-time, Indefinite

Start Date:

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