Spa Receptionist
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Spa Receptionist

About the job

About the role

We are currently looking for a passionate SPA Receptionist to join our Health Club & SPA team. This is a fantastic opportunity to join a friendly and welcoming team on a full time basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a SPA Receptionist your main duties will include:

• Provide superior world-class service to our colleagues, members & guests at all times. Follow The Spa & Health Club etiquette guidelines.
• Act in accordance with Departmental Policies and Procedures and standards.
• Ensuring all Health & Safety requirements is adhered to at all times.
• Possesses good knowledge of Health & Safety, Fire, Manual Handling and Emergency procedures.
• To be the consummate professional at all times; immaculate appearance and smile.
• Display self-confidence, grace and courtesy to guests and colleagues.
• To be sincere about caring for people and get a real joy about making a difference to people's lives.
• At all opportunities, assists guest directly and indirectly in order to assist in efficient spa & health club operations, resolve problems to provide guests a delightful stay and experience in the hotel.
• Develop and maintain appropriate and quality relationships with the spa members and guests.
• Ensure effective liaison between spa receptionists, spa therapists and Interacts with Hotel staff in a professional manner, assisting other departments with necessary information.
• Maintains an up to date working knowledge of all Hotel activities and events.
• Ensure professional communication over the phone, email and face-to-face.
• Takes spa reservations for internal and external guests.
• Welcome Guests and Members, ensuring all requirements are met and carefully assess the guest needs and respond to all guest requests in a courteous manner.

About the Company

The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.

The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Platinum Award in the ‘Investors in People’ accreditation.

We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

If you feel this is the role for you, please apply today!
  • •28 days paid holiday, including bank holidays • Increased holiday entitlement with length of service • Uniform • Free dry cleaning for uniforms • Free meals whilst on duty • Free eye test vouchers • Health checks • Life assurance cover - death in service scheme • Long service awards • 50% discount in our outlets (including sister properties) • Discounted Accommodation for team members and their friends & family (including sister properties) • Spa Treatment discounts (including sister properties) • Recommend a Friend bonus • Fitness Centre discounts • Season ticket loan • Cycle to work scheme • Childcare vouchers • Discretionary Hotel Sick Pay after 6 months of service • Employee Assistance Programme • Annual Staff Party • GEM Recognition Scheme • Sponsorship towards college course fees - conditions apply • The Landmark Choir
  • Department: Spa Spa & Wellness Customer Service Front Office reception

About you

The ideal candidate for this position as SPA Receptionist will demonstrate the following company behaviours:

•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
  • Language required: English.

The company

We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique.

Our luxury hotel combines classic British elegance and grandeur with the deluxe facilities required by today’s discerning travellers, such as hotel conference rooms, fantastic restaurants and bars, a luxurious Spa & Health Club with a 15 metre swimming pool and a gymnasium.

At our hotel in London, we continually strive to ensure that we not only meet our guests’ expectations, but that we exceed them. We take pride in offering the highest level of service to ensure that we continue to be one of the leading 5 star hotels in London and is the reason why we are one of the most popular wedding hotels in London, too. Therefore, if you want to indulge in a night of pure bliss and relaxation, we recommend you visit our London hotel.

However, you do not have to stay in our hotel in London to take advantage of our fantastic facilities. Our award winning Afternoon Tea is the perfect way to enjoy a leisurely afternoon, and you can indulge in an array of delicious sandwiches, French pastries and freshly baked scones.

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Spa Receptionist

London, United Kingdom

Full-time, Indefinite

Start Date:

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