Switchboard Operator
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Switchboard Operator

About the job

We are currently looking for a passionate Switchboard Operator, to join our Switchboard team. This is a fantastic opportunity to join a friendly and welcoming team on a permanent basis, and help us to consistently deliver memorable moments and five star service to our guests and each other.

At The Landmark London, our purpose is to enrich the journeys of our people and our guests and as a Switchboard Operator, your main duties will include:
• To answer all incoming calls within three rings using the Landmark London's Standards of Etiquette.
• To report to work on time, meeting the Landmark London's grooming and dress guidelines.
• To set up the workstation with Daily Event Sheet and message pad.
• To have complete knowledge of the hotel and its facilities, knowledge of other hotels, as well as, knowledge of what events are taking place within the hotel and the city.
• To keep the PBX area clean and orderly at all times.
• To willingly perform any and all reasonable duties assigned to this department and tasks assigned to the individual.
• To perform all job functions in accordance with established procedures.
• To attend all PABX Department meetings.
• To assist in the training of new employees on console for operators and all casual staff where needed.
• To ensure that all white boards are updated with the correct information at all times.
• To never give out employee home phone numbers or information on guests unless authorised by the Front Office management or Switchboard Manager.
• To refer any guests for confidential information, complaints or problems to the Switchboard Manager, Duty Manager or Assistant Director Rooms. If guest cannot wait, operator must get a name and room number for the appropriate Manager to contact them.

As a Switchboard Operator, you will be required to work 40 hours per week, on a (shift) rota.
  • 28 Paid holidays, included Bank Holidays, Uniform and safety shoes provided, Free uniforms dry cleaning and meals whilst on duty, 50% discount in our outlets (including sister properties) and discounted accommodation in our hotel and sister properties for team members, friends and family, Free Eyesight test vouchers, Life assurance cover - death in service scheme, Recommend a Friend bonus, Fitness Centres discounts, Season ticket loan, Cycle to work scheme, Childcare vouchers, GEM Recognition Scheme
  • Department: Other Telephone Operator Front Office reception

About you

The ideal candidate for this position as Switchboard Operator will demonstrate the following company behaviours:
•Team Work: To effectively cooperate with team members in order to achieve shared goals together.
•Continuous Improvement: Continuously develop yourself and your team members, with a positive attitude and commitment to excellence.
•Drive for Results: Have insight in the organisation and its processes in order to be decisive and think on a strategic level in order to solve problems independently and efficiently.
•Role Model: The ability to develop yourself and others in order to inspire people, maintain integrity and manage people.
About the Company
The Landmark London is a proud member of the Leading Hotels of the World and has recently been recognised as one of the Sunday Times top 30 Best Companies to work for in the UK in 2018.
The Landmark London is a three-time winner of ‘Visit London's Best Hotel in London’ award and currently has Champion Status and a Gold Award in the ‘Investors in People’ accreditation.
We drive our business from the front line, with strong values and vision to support this. We empower our front line team to make decisions and value their input in the operations, with the guidance of Management and Executive teams.

If you feel this is the role for you, please apply today!
Closing Date – 22/7/2018
  • Language required: English.

The company

We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique.

Our luxury hotel combines classic British elegance and grandeur with the deluxe facilities required by today’s discerning travellers, such as hotel conference rooms, fantastic restaurants and bars, a luxurious Spa & Health Club with a 15 metre swimming pool and a gymnasium.

At our hotel in London, we continually strive to ensure that we not only meet our guests’ expectations, but that we exceed them. We take pride in offering the highest level of service to ensure that we continue to be one of the leading 5 star hotels in London and is the reason why we are one of the most popular wedding hotels in London, too. Therefore, if you want to indulge in a night of pure bliss and relaxation, we recommend you visit our London hotel.

However, you do not have to stay in our hotel in London to take advantage of our fantastic facilities. Our award winning Afternoon Tea is the perfect way to enjoy a leisurely afternoon, and you can indulge in an array of delicious sandwiches, French pastries and freshly baked scones.

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Switchboard Operator

London, United Kingdom

Full-time, Indefinite

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