Spa Reception Manager
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Spa Reception Manager

About the job

 

We are looking for a talented and passionate Reception Manager to lead a fantastic Spa Reception team at London’s finest Luxury Health Club. The Lanesborough Club & Spa is an extension of the hotel’s graceful splendour. Designed by London-based interior practice, 1508, it unfolds in a luxurious palette of glossy wood, scintillating marble and sumptuous silk wallpaper, flourished with gleaming gold fixtures and baroque touches. Sleek interiors reflect the hotel’s resplendent décor, while seamlessly incorporating state-of-the-art facilities. The generous 18,000 sq ft space is home to an expansive gym, hydrotherapy pool, sauna and suite of thermal treatment rooms, exclusively available to members and hotel guests only. The Lanesborough Club & Spa has collaborated with London’s resident experts on a comprehensive menu of fitness and wellbeing treatments including revered facialist Anastasia Achilleos, beauty brands ila and La Prairie.

 

The role of the Reception Manager is to assist the General Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Reception Manager shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.

 

Responsibilities and Duties include:

 

  • Provide a friendly and pleasant environment for all members and hotel guests
  • Be fully aware of The Lanesborough Culture, Service experience along with Guest Recognition that The Lanesborough is famous for.
  • Maximises opportunities to engage with guests and colleagues and promotes the hotel and its services where possible
  • To effectively develop a team spirit in the department, to ensure longevity of personnel.
  • To be fully conversant and up-dated with all types of memberships available.
  • To train and motivate the Reception team to up-sell spa and fitness services and retail products to meet personal and budgetary targets
  • To consolidate all invoices at the end of each month from each Freelance teacher and ensure that these are handed to Head Personal Trainer for approval.
  • To carry out Lanesborough Club & Spa Duty Management shifts as and when required.
  • To supervise the employees within the department ensuring that the correct standards and methods of service are maintained as stated in the hotel and department operations manual.
  • To assist in the training of the employees ensuring that they have necessary skills to perform their duties with a maximum of efficiency and in the most productive manner.
  • To be responsible for liaising with the fitness co-ordinator for all fitness assessments and workouts for new members.
    To ensure that sufficient supply of brochures are available to monitor registration of members and that all details are recorded correctly.

In return we offer fantastic industry leading rewards and benefits (Conditions apply):

  • Dental and Optical Benefits
  • Season Ticket Loan
  • Private Medical Insurance
  • Meals on Duty
  • Enhanced Pension Scheme
  • Tailored Uniforms
  • Cycle Scheme (Loan to Purchase)
  • Dry Cleaning (Non Uniformed Ambassadors)
  • Childcare Vouchers
  • Training & Development Plans
  • Social Committee Activities
  • Training Fund Assistance
  • Awards & Recognition Programs

About you

The ideal candidate would be able to demonstrate the following attributes:

 

  • Experience in a similar role within a luxury Club & Spa

  • Excellent command of the English language and a second language would be preferred

  • Experience in supervising a team

  • Computer Skills: Microsoft Office, Opera and Premier Spa is preferred

 

 

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

  • Language required: English.

The company

Following an extensive renovation project throughout 2014, The Lanesborough will reopen its doors in early 2015 as London's finest residence. The designs by world renowned interior designer Alberto Pinto have enhanced all guest rooms and public areas, providing our guests with unrivalled facilities and services.

The renovation has honoured the building's architectural heritage as one of London's most revered Regency landmarks. The project embodies the signature style that has become synonymous with The Lanesborough, whilst incorporating the latest in contemporary luxury and technological innovations.

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Spa Reception Manager

London, United Kingdom

Full-time, Indefinite

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