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Reservations Agent
The Langham, London

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Job description

Reservations Agent Reservations

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Reservations Agent, your key focus will be to:

  • answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
  • input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
  • ensure all system traces are actioned on a daily basis
  • ensure all 'no-shows' from the previous night are followed up and charged accordingly
  • perform general office duties such as photocopying, scanning, filing as and when required

Do you have? -

  • excellent customer service skills and ability to build the rapport with guests
  • ability to produce work with a high degree of accuracy and attention to detail
  • strong organisational and administrative skills
  • strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
  • great team player attitude
  • positive attitude

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

  • 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
  • meals on duty
  • complimentary valet service of work attire provided
  • complimentary accommodation at other Langham Hotels
  • discounted accommodation at The Langham, London
  • discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
  • a subsidised taxi journey for any shift scheduled to finish between 00:00 and 04:00hrs
  • pension plan
  • life insurance
  • eye test vouchers
  • cycle to work scheme
  • season travelcard loan
  • colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
  • learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
  • two staff parties per year and a number of colleague social and community events 

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunity employer. Our teams are diverse and inclusive and we encourage applicants from a wide range of backgrounds to apply and join us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Would you like to be a in such an iconic hotel? Then go ahead, apply!

Details

Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

The Langham, London

For 150 years, The Langham, London has enchanted royalty, dignitaries, and celebrities. Renowned for its legendary service, Europe's first "Grand Hotel" continues to reign from London's West End.

380 elegantly appointed rooms and suites that evoke a welcoming, residential ambience, while offering the conveniences of today. With the option to upgrade to a Langham Club room or suite, for exclusive access to the Langham Club Lounge and its wide range of all-day privileges.

Elegant dining experiences since 1865. Discover the birthplace of traditional afternoon high tea and explore the rest of our award-winning restaurants and bars. The Wigmore, a modern British tavern, serving a quintessentially British pub fare and carefully curated drinks. Palm Court, famed for the afternoon tea tradition, Artesian, our chic and glamarous bar conjures up classic and innovative cocktails. Our latest innovation, Sauce by The Langham is a cookery school where one can have fun learning the trade secrets of some of London's finest chefs.

The Langham, London offers world-class facilities to restore body and spirit. Luxury wellness sanctuary Chuan Body + Soul features innovative signature treatments steeped in Traditional Chinese Medicine (TCM). The Chuan Health Club is a fully equipped fitness centre with first-rate Technogym cardio and resistance equipment, free weights steam rooms, salt sauna, vitality pool and a 16-metre swimming pool.

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