[{{ $ctrl._job.status.name | translate}}] Duty Manager
The Laslett London

Posted
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Job description

Your recruitment will reflect the vision for your department; you will be part of an incredible team, creating an amazing VIBE - cool, exciting but also relaxed, unpretentious and accessible - for a great eclectic mix of guests whilst maintaining the Ethos, brand integrity and operational standards.

In the position of Assistant Front Office Manager, you create an amazing VIBE - cool, exciting but also relaxed, unpretentious and accessible - for a great eclectic mix of guests whilst maintaining the Ethos, brand integrity and operational standards. Being the face of the Senior Management Team Front of House, you have the empowerment to take decisions on their behalf when it comes to guest complaints and requests. By being out and about you ensure quality and consistency in our approach towards guests and keep the edge of what we are!

Requirements

Representing the Senior Management team and take ownership/responsibility when dealing with complaints and guest requests
• Ensure running a smooth Front of house operations and be the ‘go to’ person for FOH teams in absence of their HODs
• Record/Follow up glitch log entries that occurred in the hotel and follow up with Operations Manager if necessary
• Maintains a strong working relationship with all departments to support property operations and goals
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Maintains high visibility in public areas during peak times and performs Front Desk duties in high demand times.
• Delivering the best practice, process and procedures for Food and Beverage outlets, Breakfast, Lunch, Dinner Nights, Rooms Service and Big Bar within the hotel. By working
with the Operations Manager learning and implementing new ideas to achieve financial contribution and profit goals, an ongoing and evolving project.
• Complete knowledge of all features and services (including Food & Beverage outlets, menu/price/promotions/hours)
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
• Liaise with Housekeeping and Engineering as required for Out Of Service/Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Empowers employees to provide excellent customer service.
• Ensure all necessary supplies are available for the Front of House in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Assist responding to all issues/feedback raised in internal and external reports, including TripAdvisor reports, if required and liaise with Front of House and hotel management as appropriate
• Undertake and complete any special projects, tasks or other reasonable request by Operations Manager/or Hotel Manager
• Meet and welcome regular, VIP guests
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
Job type
Full-time
Location
London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Pay range
Competitive
Other benefits
meals on duty, incentive program

The Laslett London

Set across five handsome Victorian townhouses, The Laslett is more home than hotel, with rooms that look and feel as though they could be straight out of a stylish friend's townhouse. The Laslett is less than a minute from Notting Hill Gate underground station and perfectly placed to tap into the local scene. The dynamic ground floor at The Laslett is more neighbourhood hangout than hotel lobby - incorporating a curated British library, walls of art, the Henderson bar and coffee shop serving a menu that evolves throughout the day, and a 'shop' showcasing our collaborations with designers and artists. Each of 51 guest rooms and suites feature curated artwork and classic books, along with our much coveted 'Big Bar' filled with craft beers and locally sourced treats. Rain showers and full-sized REN bathroom products complete the bathrooms, whilst the bedrooms balance comfort and style, with luxury linens and blankets alongside desks and USB charging points. Modern British furniture sits alongside vintage collectables, handpicked from auctions and the antique dealers of Portobello, whilst bespoke lighting, specially-commissioned design pieces and eclectic curiosities complete the unique and comfortable atmosphere.

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