[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
The Laslett London

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Job description

As The Laslett’s Guest Service Agent, you will look after our guests every need and whim, creating memorable moments for our guests and managing the guest journey here at the hotel. Ensuring repeat business from our guests who want a home from home environment with attention to detail and a slick service. You’ll work in a modern, chic 51 bedroom converted Victorian building. where professional development is nurtured and great service is rewarded.
The Laslett is part of a family run business, that prides their selves in looking after and progressing the individual. We’re proud to invest in our team members at every level of the business and know that the right team members can inspire change and enable our teams to fulfil their potential. Our environment is engaging, encouraging and all about celebrating the little things as well as the major milestones, with professional development and guest satisfaction at the heart of everything we do.

The Laslett is a great place to build your career. We love seeing our team members fulfil their potential and always work to achieve more together, with a focus on delivering excellence for our guests and each other. Its rare for someone to join The Lowy Group and leave – so grab this rare opportunity to join this amazing hotel and company whilst you can.


• Current/ previous experience in a similar role within a busy hotel environment
• A willingness and positive attitude to work in a supportive and structured environment
• Excellent guest service skills with a background of exceeding and maintaining the guests’ expectations
• Cross training in Food and Beverage will be provided, to assist the operations as and when required
• Have a good command of the English language both written and spoken (an additional European language would be an advantage)
• Be well groomed and well presented
• Ensure effective communication within and between departments, previous Opera/ Micros preferred
• To actively achieve the Revenue sales and upsell targets
• Assist and report to Duty Manager to ensure all operational needs are being met
• To ensure the highest standard of guest care is maintained at all times
• To check daily arrivals and ensure rooms are allocated correctly and special instructions are taken into consideration
Job type
London, United Kingdom
Front Office reception
Starting in
As soon as possible
Duration of the contract
Other benefits
The successful Guest Service Agent will also receive • Training & development • Internal staff incentive programme • Opportunity to progress within the company • Work life balance – 40 hours a week • Straight shifts • 28 days paid holiday • Working within a 5* boutique hotel, as part of the Laslett family • Working within a small team in an award winning hotel

The Laslett London

Set across five handsome Victorian townhouses, The Laslett is more home than hotel, with rooms that look and feel as though they could be straight out of a stylish friend's townhouse. The Laslett is less than a minute from Notting Hill Gate underground station and perfectly placed to tap into the local scene. The dynamic ground floor at The Laslett is more neighbourhood hangout than hotel lobby - incorporating a curated British library, walls of art, the Henderson bar and coffee shop serving a menu that evolves throughout the day, and a 'shop' showcasing our collaborations with designers and artists. Each of 51 guest rooms and suites feature curated artwork and classic books, along with our much coveted 'Big Bar' filled with craft beers and locally sourced treats. Rain showers and full-sized REN bathroom products complete the bathrooms, whilst the bedrooms balance comfort and style, with luxury linens and blankets alongside desks and USB charging points. Modern British furniture sits alongside vintage collectables, handpicked from auctions and the antique dealers of Portobello, whilst bespoke lighting, specially-commissioned design pieces and eclectic curiosities complete the unique and comfortable atmosphere.

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