Head of Room Service - The London EDITION
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Head of Room Service - The London EDITION

About the job

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!


But to create this magical experience, we need you.


EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.


We invite you to join us today.


The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighborhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home. 

We are looking for someone with F&B experience, who has worked in 5* Luxury Hotels and had experience managing a team.

The ideal candidate will have a positive attitude and excellent communication skills in order to build great relationships with all departments across the hotel.
 
You will be responsible for a team of 12 shining personalities, coming up with new creative ideas, implementing room service procedures and making sure that a flawless, memorable and personalised service is provided to our guests!

In this role you will also:
  • Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development
  • Ensure compliance of brand standards & hotel/company policies and procedures
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Optimise sales and contain costs, identifying any areas for action
  • Set achievable budgets and other short and long-term functional goals
  • Maintain consistent communication regarding Training and Development within the department through the use of a structured training calendar

Perks & Benefits:

 

· A unique opportunity to be part of an award-winning brand where we celebrate your unique talent
· World class training and development such as free language courses and much more!
· A platform to shine - we recognise and reward high talent
· Free gym membership
· Exclusive benefits and discounts in the neighbourhood
· Discounted room nights, meals on duty, uniform provided and laundry service
· Amazing staff parties once a month
· Weekly wellness hour
· Free meals & Laundry
· 23 holiday days (plus bank holidays)
· Referral scheme


 

EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

EDITION Hotels is the new generation of luxury. The new Brand is conceived by Ian Schrager in a partnership with Marriott International. It combines the personal, intimate, individualized and unique lodging experience that Ian Schrager is known for, with the global reach, operational expertise and scale of Marriott. This delicate balancing act will encompass, for the very first time, not only great design and true innovation, but also great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings... "all under one roof". The authenticity and originality that Ian Schrager brings to this new Brand coupled with the global reach of Marriott results in a truly distinct product that sets itself apart from anything else currently in the marketplace.

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Head of Room Service - The London EDITION

London, United Kingdom

Full-time, Indefinite

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