[{{ $ctrl._job.status.name | translate}}] Operations Internship
The London Residents Club

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Job description

The London Residents Club enables London homeowners to short-term rent their properties whilst delivering an excellent experience to the carefully chosen guests. We are a lively team handling hundreds of locations in London. Whether your stay is two days, two months or two years, in a studio or a six-bed, The London Resident Club works to provide a consistent experience, with 24/7 on-demand service, crisp linens and complimentary WiFi, often in some of the most desirable neighbourhoods in the city.


AT THE LONDON RESIDENTS CLUB YOU WILL:

- Work under the leadership of the Operations Manager and Hospitality Team to
ensure we are offering the highest level of guest experience possible.

- Learn about the pillars of hospitality.

- Help furnish and onboard new London Resident Club locations, bringing them
from empty to guest-ready in just a few days.

- Be able to make quick decisions to rectify any guest issues in a quick and efficient
manner.

- Work alongside our Greeters and our remote guest team, taking ownership of
tasks and ensuring they are completed to the highest degree without supervision.

- Provide the highest quality guest experience to every person staying in our
establishments.

- Learn about inventory management and supply chain management

- Perform Quality Audits

- Help with the day to day management of our locations, jumping in where you’re
needed

- Become the master of quality control and make sure we’re always delivering on
The London Resident Club Promise

- Work with our Operations Manager to run an effective operational process and
consistently work to grow our bottom line through cost savings and creative
solutions

- Assisting the sales and reservations team with all manner of tasks from data
entry to setting up our properties on various online platforms

Requirements

- You're organized, hardworking, detail oriented, and energetic, and not afraid to
roll up your sleeves and do everything you can to make sure our guests have a
great stay.

- You have the gumption and confidence to work autonomously out in the field or
in the office with minimal supervision. You are able to see what needs to be done
and ensure you see a task through to completion without assistance or help.

- You have a great attitude and are up for any challenge.

- Must be tech-savvy: we work with Slack, Airtable and GApps

- You are comfortable making quick decisions and acting upon them.

- You excel in a hands-on working environment. Each day at The London Residents
Club will be different: you need to enjoy a fast paced working style and be quick at
reacting to last minute changes.


Job Location:

- London, Greater London (Required)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job type
Internship
Location
London, United Kingdom
Department
Back Office, Management Trainee, Guest Relations, Customer Service
Languages
English
Starting in
March 2019
Latest start date
July 2019
Contract duration
6 months
Positions available
2
Pay range
£500 per month + Travel Expenses
Accommodation
We will do our best to help you find accommodation but cannot guarantee it
Other benefits
Fun work outings, social events, lunch with co-founders and weekly fresh fruit delivery

The London Residents Club

The London Residents Club is a premium short-term accommodation provider servicing London homeowners and hosting affluent travellers from around the world.

Our portfolio is varied - studios to family homes - but our hospitality-focused service is the same across the board: sparkling clean properties, 24/7 support, maintenance & concierge services and excellent customer service.

Tech is key to our business, despite the fact that we are a traditional hospitality company since we market our clients' homes on Airbnb, Booking.com, The Plum Guide and many other platforms. As a consequence, we are looking for tech-savvy, hands-on proactive individuals who will relish the opportunity to see the full scope of a small, rapidly growing business.

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