Agent-Guest Relations
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Agent-Guest Relations

About the job

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.


Job Summary
 
     Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

Inspiration reveals itself in every corner of The Ritz-Carlton Abu Dhabi, Grand Canal, where elements of European architecture stand in graceful contrast to the iconic Sheikh Zayed Grand Mosque, beckoning the faithful and the curious from just outside the doors of our luxury hotel in Abu Dhabi. The delicate scent of Moroccan rose welcomes guests, leading them to explore our 57-acre waterfront hotel, where artfully designed water features, manicured gardens and Venetian architecture create a luxury oasis in the midst of the Abu Dhabi desert.

Elegant design weaves itself throughout the five star hotel, from the signature acanthus leaf stitched into the linens of our 447 luxury hotel guest rooms and suites and private villas to the unique concepts of our lounges and restaurants. While modern features abound, including state-of-the-art meeting spaces, tradition is honored at our beachfront spa, offering an atmosphere and treatments that draw on local Bedouin culture.

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Agent-Guest Relations

Abu Dhabi, United Arab Emirates

Full-time, Indefinite

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