[{{ $ctrl._job.status.name | translate}}] Club Lounge Supervisor
The Ritz-Carlton Abu Dhabi, Grand Canal

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Abu Dhabi, United Arab Emirates
Department
Rooms division
Languages
English
Starting in
As soon as possible

The Ritz-Carlton Abu Dhabi, Grand Canal

Inspiration reveals itself in every corner of The Ritz-Carlton Abu Dhabi, Grand Canal, where elements of European architecture stand in graceful contrast to the iconic Sheikh Zayed Grand Mosque, beckoning the faithful and the curious from just outside the doors of our luxury hotel in Abu Dhabi. The delicate scent of Moroccan rose welcomes guests, leading them to explore our 57-acre waterfront hotel, where artfully designed water features, manicured gardens and Venetian architecture create a luxury oasis in the midst of the Abu Dhabi desert.

Elegant design weaves itself throughout the five star hotel, from the signature acanthus leaf stitched into the linens of our 447 luxury hotel guest rooms and suites and private villas to the unique concepts of our lounges and restaurants. While modern features abound, including state-of-the-art meeting spaces, tradition is honored at our beachfront spa, offering an atmosphere and treatments that draw on local Bedouin culture.

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