F&B Sales and Social Media Manager
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F&B Sales and Social Media Manager

About the job

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore

JOB SUMMARY

Responsible for proactively soliciting and managing restaurant sales and Restaurants Social Media accounts. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts.  Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Ritz Carlton.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

·         Works collaboratively with the Sales & Marketing department to generate opportunities for new business.

·         Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in house promotions, sales calls, entertainment and an active involvement in restaurant opening hours

·         Develops relationships within community to strengthen and expand customer base for restaurants sales opportunities.

·         Manages and develops relationships with key internal and external stakeholders.

Conducting Daily Sales Activities that Achieve Department Goals

·         Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.

·         Actively be around in hotel public areas to engage with guests and generate additional business.

·         Develop, plan and execute all Food & Beverage promotions with the operations and communications departments for both internal and external communications related promotions.

·         Explores opportunities of hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.

·         Works with the Marketing Communication department on restaurant related promotional activities for the hot zone near the hotel.

·         Works closely with Event Management’s client in order to capture more local restaurants business and utilize previous business as the database to build future opportunities.

·         Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business.

·         Attend social functions in order to meet new business opportunities.

·         Uses negotiating skills and creative selling abilities to create additional restaurant business.

·         Uses sales resources and administrative/support staff effectively.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

·         Identifies new restaurant business opportunities to achieve personal and property revenue goals.

·         Understands and creates awareness of promotional activities of competition.

·         Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

·         Closes the best opportunities for the property based on market conditions and property needs.

·         Monitors same day selling procedures to maximize restaurant revenue .

·         Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns.

 

Providing Exceptional Customer Service to all Guests and Customers

·         Acts as the guest service role model for the restaurants, set a good example of excellent customer service and creates a positive atmosphere for guest relations.

·         Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit.

·         Services customers in order to grow restaurant business.

·         Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

·         Provides excellent customer service consistent with the daily service basics of the brand.

·         During peak hours helps to execute service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)

·         Sets a positive example for guest relations.

·         Handles guest problems and complaints.

·         Interacts with guests to obtain feedback on product quality and service levels.

·         Provides services that are above and beyond for customer satisfaction and retention.

·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

 

Social Media

·         Create and maintain the Restaurants’ Social media pages

·         Update accounts constantly with social media content given by F&B Leader

·         Answer all social media inquiry and comments left by customers

·         Invite and entertain social media influencers to promote the restaurants


CANDIDATE PROFILE

Education and Experience

·         High school diploma or GED; 2 years’ experience in the food & beverage, sales and marketing, guest services, or related professional area.

OR

·         2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

 

Personality

·         Highly motivated and friendly

·         Creative

·         Self-motivated

·         Food and Beverage Background

·         Social Media proficient

 

Management Competencies

 

Leadership

·         Professional demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

·         Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

 

Managing Execution

·         Driving for results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.

·         Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

 

Building Relationships

·         Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

·         Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.

 

Learning and Applying Personal Expertise

·         Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o  Sales Duties Facilitation: Ensuring that efforts serve its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.

o  Supporting Food & Beverage operation: Engaging with customers during the visits in restaurants; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.

·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o  Basic computer skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o  Mathematical reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

o  Oral comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

o  Reading comprehension - Understanding written sentences and paragraphs in work related documents.

o  Writing - Communicating effectively in writing as appropriate for the needs of the audience.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

Inspiration reveals itself in every corner of The Ritz-Carlton Abu Dhabi, Grand Canal, where elements of European architecture stand in graceful contrast to the iconic Sheikh Zayed Grand Mosque, beckoning the faithful and the curious from just outside the doors of our luxury hotel in Abu Dhabi. The delicate scent of Moroccan rose welcomes guests, leading them to explore our 57-acre waterfront hotel, where artfully designed water features, manicured gardens and Venetian architecture create a luxury oasis in the midst of the Abu Dhabi desert.

Elegant design weaves itself throughout the five star hotel, from the signature acanthus leaf stitched into the linens of our 447 luxury hotel guest rooms and suites and private villas to the unique concepts of our lounges and restaurants. While modern features abound, including state-of-the-art meeting spaces, tradition is honored at our beachfront spa, offering an atmosphere and treatments that draw on local Bedouin culture.

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F&B Sales and Social Media Manager

Abu Dhabi, United Arab Emirates

Full-time, Indefinite

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