[{{ $ctrl._job.status.name | translate}}] Front Desk Agent - Arabic Speaker
The Ritz-Carlton Abu Dhabi, Grand Canal

Posted
Interested in this opportunity ?

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Abu Dhabi, United Arab Emirates
Department
Rooms division
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

The Ritz-Carlton Abu Dhabi, Grand Canal

Inspiration reveals itself in every corner of The Ritz-Carlton Abu Dhabi, Grand Canal, where elements of European architecture stand in graceful contrast to the iconic Sheikh Zayed Grand Mosque, beckoning the faithful and the curious from just outside the doors of our luxury hotel in Abu Dhabi. The delicate scent of Moroccan rose welcomes guests, leading them to explore our 57-acre waterfront hotel, where artfully designed water features, manicured gardens and Venetian architecture create a luxury oasis in the midst of the Abu Dhabi desert.

Elegant design weaves itself throughout the five star hotel, from the signature acanthus leaf stitched into the linens of our 447 luxury hotel guest rooms and suites and private villas to the unique concepts of our lounges and restaurants. While modern features abound, including state-of-the-art meeting spaces, tradition is honored at our beachfront spa, offering an atmosphere and treatments that draw on local Bedouin culture.

Other suggested jobs

{{:: 'Welcome Desk Agent' | ellipsis : 40 : true }}

{{:: 'Yas Hotel Abu Dhabi (Operated by Marriott International)' | ellipsis : 35 : true }}

{{:: 'CID Agent' | ellipsis : 40 : true }}

{{:: 'Yas Hotel Abu Dhabi (Operated by Marriott International)' | ellipsis : 35 : true }}

{{:: 'Front Office Manager' | ellipsis : 40 : true }}

{{:: 'Yas Hotel Abu Dhabi (Operated by Marriott International)' | ellipsis : 35 : true }}

{{:: 'Night Manager' | ellipsis : 40 : true }}

{{:: 'The St. Regis Saadiyat Island Resort, Abu Dhabi' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Reservation Agent
Abu Dhabi, United Arab Emirates
Bartender
Abu Dhabi, United Arab Emirates
Hostess
Abu Dhabi, United Arab Emirates
Waiter/Waitress
Abu Dhabi, United Arab Emirates
Agent-Guest Relations
Abu Dhabi, United Arab Emirates
View 14 other offers