Sales & Marketing-Group Sales Executive (The Ritz-Carlton RAK)
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Sales & Marketing-Group Sales Executive (The Ritz-Carlton RAK)

About the job

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary
 

     Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s Group and VIP guests’ needs.

This is a heavily proactive role and the candidate must be experienced in phone, email and face to face proactive sales and cold-calling. Generating leads will be a key focus for the successful candidate and responsible for achieving personal revenue targets.

 

. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the transient travel segment. Process all requests, changes and cancellation received by phone, fax, or mail. Identify guest needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special or group rate and cancellation policies to all  inquires. Accommodate and document special request from travel agents, clients, and meeting planners. Monitor accuracy of room block and reservations for assigned group blocks. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups and transient customers. Set-up proper billing accounts according to accounting policies. Promote awareness of brand image internally and externally. Support Group Sales Manager with all sales initiatives that relate to group travel.

 

     Follow all company policies and procedures: verify personal appearance is clean and professional; maintains confidentiality of proprietary information; protects company assets. Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests’ needs; assist individuals with disabilities; thank guests with genuine appreciation. Speaks with others using clear and professional language; prepare and review written documents accurately and completely; answer telephone using appropriate etiquette. Develops and maintains positive working relationships with others; supports team to reach common goals; listens and responds appropriately to the concerns of guests as well as employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested Supervisors.

 

 

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

Within the sanctuary of Wadi Khadeja, an opportunity to be captivated by adventure and natural beauty awaits. At Al Wadi Desert, Ras Al Khaimah, a Ritz-Carlton Partner Hotel, luxurious pool villas, a hydrotherapy spa, destination dining and an array of family-friendly and outdoor activities are set against a tranquil desert oasis.

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Sales & Marketing-Group Sales Executive (The Ritz-Carlton RAK)

Ras Al-Khaimah, United Arab Emirates

Full-time, Indefinite

Start Date:

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