The Ritz-Carlton, Aruba
Posted
Guest Services Agent
About the job
Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries as well as compare service levels/response times of employees. Communicate with manager to increase the efficiencies of Bellstand/Door Services/Valet Parking by preparing timely reports to verify that the management team has access to the most current metrics. Monitor the Bellstand/Door Services/Valet Parking portion of databases to verify that all work orders are “closed” as well as other duties required to maintain the integrity of the database. Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels. Contribute to daily and monthly meetings by delivering pertinent information to employees. Take all guest calls for Bellstand/Door Services/Valet Parking and coordinate the requests among the all the employees; once a call is received enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction. Research misplaced luggage and organize the overall Bellstand/Door/Valet storage areas. Park vehicles and assist guest/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guest with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guest and visitors. Contribute to daily and monthly meetings by delivering pertinent information to employees.
- Department: Guest Relations Rooms division