Guest Services Agent
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Guest Services Agent

The Ritz-Carlton, Aruba

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Guest Services Agent

About the job

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.


 

Job Summary
 
    

Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries as well as compare service levels/response times of employees. Communicate with manager to increase the efficiencies of Bellstand/Door Services/Valet Parking by preparing timely reports to verify that the management team has access to the most current metrics. Monitor the Bellstand/Door Services/Valet Parking portion of databases to verify that all work orders are “closed” as well as other duties required to maintain the integrity of the database. Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels. Contribute to daily and monthly meetings by delivering pertinent information to employees. Take all guest calls for Bellstand/Door Services/Valet Parking and coordinate the requests among the all the employees; once a call is received enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction. Research misplaced luggage and organize the overall Bellstand/Door/Valet storage areas.  Park vehicles and assist guest/visitors entering and leaving property.  Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.  Supply guest with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.  Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.  Maintain security of vehicles and vehicle keys.  Communicate parking procedures to guest and visitors.  Contribute to daily and monthly meetings by delivering pertinent information to employees.

 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Closed

Guest Services Agent

Palm Beach, Aruba

Full-time, Indefinite

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