[{{ $ctrl._job.status.name | translate}}] Front Desk Supervisor
The Ritz-Carlton, Budapest

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Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.


Job Summary
 
     Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Budapest, Hungary
Department
Front Office reception, Rooms division
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

The Ritz-Carlton, Budapest

CULTURE AND HERITAGE MEETS MODERN ELEGANCE AT THE RITZ-CARLTON, BUDAPEST. LOCATED IN THE BEATING HEART OF THE CITY, THE HOTEL OFFERS EXCEPTIONAL SERVICE, SPACIOUS ROOMS AND SUITES, AUTHENTIC CULINARY MOMENTS AND A SOOTHING SPA; THE PERFECT COMBINATION FOR AN UNFORGETTABLE EXPERIENCE.

Budapest, Hungary is known as one of the most beautiful cities in Europe, and a walk along the blue Danube, amid the majestic buildings and through the historic heart, illustrates why. In the center of this culture-rich destination is The Ritz-Carlton, Budapest which offers visitors luxury with a tint of tradition. Set within a 20th-century building, the luxury hotel is surrounded by history, with the UNESCO World Heritage Buda Castle nearby and five star views of St. Stephen’s Basilica and Erzsébet Square from many guest rooms and suites.

Taking its influence from the historic city of Budapest, inspired by the Danube River and in celebration of the heritage building that it occupies, the design concept of the luxury hotel blends the local environment with a timeless, contemporary five star interior. Using the existing classical elements with contemporary highlights, the new Ritz-Carlton, Budapest can be described as ‘tradition with a modern twist’.

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