[{{ $ctrl._job.status.name | translate}}] Reservations Agent
The Ritz-Carlton, Budapest

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Budapest, Hungary
Department
Reservations
Languages
English
Starting in
As soon as possible

The Ritz-Carlton, Budapest

CULTURE AND HERITAGE MEETS MODERN ELEGANCE AT THE RITZ-CARLTON, BUDAPEST. LOCATED IN THE BEATING HEART OF THE CITY, THE HOTEL OFFERS EXCEPTIONAL SERVICE, SPACIOUS ROOMS AND SUITES, AUTHENTIC CULINARY MOMENTS AND A SOOTHING SPA; THE PERFECT COMBINATION FOR AN UNFORGETTABLE EXPERIENCE.

Budapest, Hungary is known as one of the most beautiful cities in Europe, and a walk along the blue Danube, amid the majestic buildings and through the historic heart, illustrates why. In the center of this culture-rich destination is The Ritz-Carlton, Budapest which offers visitors luxury with a tint of tradition. Set within a 20th-century building, the luxury hotel is surrounded by history, with the UNESCO World Heritage Buda Castle nearby and five star views of St. Stephen’s Basilica and Erzsébet Square from many guest rooms and suites.

Taking its influence from the historic city of Budapest, inspired by the Danube River and in celebration of the heritage building that it occupies, the design concept of the luxury hotel blends the local environment with a timeless, contemporary five star interior. Using the existing classical elements with contemporary highlights, the new Ritz-Carlton, Budapest can be described as ‘tradition with a modern twist’.

Other suggested jobs

{{:: 'Reservations Supervisor' | ellipsis : 40 : true }}

{{:: 'Leonardo Royal Hotel Amsterdam' | ellipsis : 35 : true }}

{{:: 'Reservation Agent m/f' | ellipsis : 40 : true }}

{{:: 'Vienna House Andel\'s Berlin' | ellipsis : 35 : true }}

{{:: 'Reservations Coordinator (Austrian) – FT' | ellipsis : 40 : true }}

{{:: 'Europe Hotels Private Collection' | ellipsis : 35 : true }}