[{{ $ctrl._job.status.name | translate}}] Reservations Agent
The Ritz-Carlton Dubai

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reservations
Languages
English
Starting in
As soon as possible

The Ritz-Carlton Dubai

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Setting a new standard for luxury hospitality
Indulge the body, mind and spirit at a private playground on exclusive beachfront hotel property situated in the heart of Dubai – The Ritz-Carlton, Dubai. Spend your days steeped in history and tradition and your nights enjoying some of the world’s premier dining, shopping and nightlife. In addition, guests of our luxury resort may also enjoy:
- A Mediterranean-style beach resort providing renowned Arabian hospitality in an exclusive setting
- A view overlooking the Arabian Gulf
- An ideal position, adjacent to The Emirates Golf Club and nearby shopping malls. Indeed the hotel is situated right across the cosmopolitan JBR Walk, Dubai’s only beachfront promenade of luxury retail shops and al fresco restaurants and cafes.

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