[{{ $ctrl._job.status.name | translate}}] Housekeeping Office Coordinator
The Ritz-Carlton Istanbul

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

1)    Maintain knowledge of:

a)    All hotel services/features and hours of operation.

b)    All guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names.

c)    Housekeeping services available for guests.

d)    Available laundry/dry cleaning services and hours of operation.

2)    Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

3)    Maintain complete knowledge in the use of all office equipment, computer and manual systems.

4)    Access all functions of computer according to specifications.

5)    Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout the shift.

6)    Complete supply requisition and submit to Manager; stock office supplies upon receipt.

7)    Print designated reports and distribute accordingly.

8)    Update room status report n accordance with departmental procedures.

9)    Contact Floor Supervisor to resolve discrepant rooms.

10) Monitor and track status of out-of-order rooms; update accordingly.

11) Prepare work orders for maintenance repairs and distribute to Engineering.  Monitor completion of work orders submitted.

12) Communicate departmental and guest needs as they arise with respective Housekeeping personnel by radio.

13) Answer housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.

14) Record Guest Preferences on a preference pad, collect preference sheets from room attendants and deliver to the Guest Recognition mailbox at the end of every shift.

15) Document all guest requests for housekeeping items/services and assign to respective personnel/departments for completion.  Follow up on guest satisfaction.

16) Issue housekeeping items to Housemen for delivery to guest rooms.  Follow up with guests on delivery of items within ten minutes.

17) Establish and maintain filing procedures.

18) Retrieve and distribute departmental mail.

19) Type correspondence and reports as assigned.

20) Maintain security and accurate record of all guest room keys issued to housekeeping staff.

21) Prepare employee daily/weekly payroll and submit to manager.

Requirements

See description

Job type
Fulltime job
Location
Istanbul, Turkey
Department
Housekeeping
Languages
Turkish
Starting in
As soon as possible

The Ritz-Carlton Istanbul

Located in the upscale Dolmabahçe district, The Ritz-Carlton, Istanbul places the city's cultural attractions, sophisticated shopping and vibrant nightlife within walking distance. Experience one of the most luxurious hotels in Istanbul to enthrall guests with a gorgeous Bosphorus view, by relaxing in elegant guest rooms and suites, exploring the culinary diversity of our restaurants or enjoying the pleasure of a Turkish Hamam at Spa Soul.

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