Reservations Agent - The Ritz-Carlton, Laguna Niguel

[{{ $ctrl._job.status.name | translate}}] Reservations Agent - The Ritz-Carlton, Laguna Niguel
The Ritz-Carlton, Laguna Niguel

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Dana Point, CA, United States
Department
Reservations
Starting in
As soon as possible

Other suggested jobs

{{:: 'Advance Your Rooms Career Training in California!' | ellipsis : 40 : true }}

{{:: 'Cavallo Point - the Lodge at the Golden Gate' | ellipsis : 35 : true }}

{{:: 'Train in Rooms at Luxury Hotel!' | ellipsis : 40 : true }}

{{:: 'Cavallo Point - the Lodge at the Golden Gate' | ellipsis : 35 : true }}

{{:: 'Asst Front Office Manager Needed in Beautiful Cali!' | ellipsis : 40 : true }}

{{:: 'Embassy Suites San Francisco Airport-Waterfront' | ellipsis : 35 : true }}

{{:: 'Steller Rooms Supervisor wanted!' | ellipsis : 40 : true }}

{{:: 'The Hay Adams' | ellipsis : 35 : true }}
Other jobs
Room Attendant
Kigali, Rwanda
Finance Manager
Mumbai, India
Front Office Manager
Balikpapan, Indonesia
View 16012 other offers