Responsible in enlivening the Three Steps of Service to all guests who access the Fitness Centre, Spa and Swimming Pool. Assists with requests or services related to recreational activities and goes above and beyond in creating an exceptional experience for all hotel guests. Responsible for checking in guests for usage of fitness center, swimming pool, spa appointments and selling of retail items. Assists guests by providing information and answers on all inquiries concerning wellness, fitness and relevant services offered through the Fitness Center, Spa and overall hotel facilities. Works with key departments in the hotel and collaborates with leaders to elevate the guest experience. This role is also a key player in driving and maintaining an overall feel of luxury in his areas of responsibility, ensuring a clean, safe and accident-free environment.
The role possesses the ability to provide information and instructions to guests and members in regards to the operation of fitness equipment; exercise routine. Anticipates the needs of guests who use the fitness center and spa facilities. Recommends fitness and wellness activities that guests can engage in.
Responsible for all requests for butler drawn bath and brings elements of the Fitness Center and Spa to all hotel guests. Creates WOW stories and through innovation and exceptional recreational experiences provided by the Ladies and Gentlemen of the Fitness Center and Spa.
The role is an ambassador of the Gold Standards and drives this in all his or her areas of responsibility by maintaining a well-trained, efficient, and professional team of Ladies and Gentlemen whose focus will be on aggressive hospitality.
- Job type
- Recreation & Leisure
- Starting in
- As soon as possible
- Contract duration