Guest Services Coordinator

[{{ $ctrl._job.status.name | translate}}] Guest Services Coordinator
The Ritz-Carlton, Naples

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Naples, FL, United States
Department
Rooms division
Starting in
As soon as possible

Other suggested jobs

{{:: 'Experienced Asst Front Office Manager!' | ellipsis : 40 : true }}

{{:: 'The Benjamin Hotel' | ellipsis : 35 : true }}

{{:: 'Train in Rooms at Luxury Coastal Resort!' | ellipsis : 40 : true }}

{{:: 'Grand Hotel Golf Resort & Spa' | ellipsis : 35 : true }}

{{:: 'Rooms Professional to Train at Stunning Luxury Resort!' | ellipsis : 40 : true }}

{{:: 'Grand Hotel Golf Resort & Spa' | ellipsis : 35 : true }}

{{:: 'Develop your Rooms Career at Beautiful Resort!' | ellipsis : 40 : true }}

{{:: 'Grand Hotel Golf Resort & Spa' | ellipsis : 35 : true }}
Other jobs
Lead Cook
Columbus, OH, United States
Guest Experience Expert
Atlanta, GA, United States
Housekeeper
Uniondale, NY, United States
Housekeeper
Spokane, WA, United States
View 15894 other offers