SYS - IT Clerk

[{{ $ctrl._job.status.name | translate}}] SYS - IT Clerk
The Ritz-Carlton, Riyadh

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Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary
 
     
Contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Generally works under supervision and within well-established guidelines to complete routine tasks. Is responsible for performing repairs, installations, and maintenance on all property & above property-based technologies. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs
 

 

CRITICAL COMPETENCIES

Analytical Skills

·         Problem Solving

·         Computer Skills

·         Learning

Interpersonal Skills

·         Diversity Relations

Communications

·         Electronic Communication

·         Applied Reading

·         Communication

·         Listening

Personal Attributes

·         Integrity

·         Dependability

·         Positive Demeanor

·         Safety Orientation

Organization

·         Multi-Tasking

·         Time Management

Hardware and Software

·         Help Desk

·         Hardware

Network Administration

· ƒ Security

· ƒ Network Applications

· ƒ Systems

·         Administration/Monitoring

· ƒ Client/Server Application

· ƒ LAN and WAN Administration

· ƒ Server System

· ƒ Network Support

 

 

     Follow all company policies and procedures; protect company assets. Address guests' service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 

 

PREFERRED QUALIFICATIONS

Education

College degree or equivalent work experience

Related Work Experience

At least 2 years of related work experience

Supervisory Experience

No supervisory experience is required

 

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Al Hada, Riyadh, Saudi Arabia
Department
IT
Starting in
As soon as possible

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