Guest Services Coordinator

[{{ $ctrl._job.status.name | translate}}] Guest Services Coordinator
The Ritz-Carlton, San Francisco

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
    
The position will support the processes of quality, with the main owner as: operational leaders driving and executing quality at their departments. This position will assist with the implementation of quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.  This position champions the Quality function and builds support for change.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.The Ritz-Carlton considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law

Requirements

See description

Job type
Full-time
Location
San Francisco, CA, United States
Department
Rooms division
Starting in
As soon as possible

Other suggested jobs

{{:: 'Talented Rooms Expert at Luxury Hotel!' | ellipsis : 40 : true }}

{{:: 'HRC International' | ellipsis : 35 : true }}

{{:: 'Front Desk Champion wanted at Upscale Property' | ellipsis : 40 : true }}

{{:: 'Atlanta Marriott Peachtree Corners' | ellipsis : 35 : true }}

{{:: 'Overall Rooms Division Opportunity at Stellar Hotel' | ellipsis : 40 : true }}

{{:: 'Embassy Suites Hotel Atlanta-Centennial Park' | ellipsis : 35 : true }}
Other jobs
Operations Supervisor
Savannah, GA, United States
Barber (Part Time)
Higuillar, Dorado, Puerto Rico
Renaissance Bartender FT/PM
Indian Wells, CA, United States
View 16619 other offers