[{{ $ctrl._job.status.name | translate}}] Bellboy
The Ritz-Carlton, Shenzhen

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Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
 
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Shenzhen, China
Department
Rooms division
Languages
Chinese, English
Starting in
As soon as possible
Contract duration
Indefinite

The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen, a 282-room luxury hotel is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen’s new Metro system, connecting the Hong Kong border and Shenzhen’s major shopping, sightseeing and business districts. It is a 40-minute drive to the Shenzhen International Airport and one hour from Hong Kong International Airport.

Hotel's Awards:
* China Hotel Fashion List Awards-The best excellent service luxury hotel (2012)
* Best Employer Award by Hewitt for The Ritz-Carlton, China Region (2011)
* "Traveler's Choice 2011-Top 25 Hotels in China" by Tripadvisor.com (2011)
* Top Luxury Hotel” by Shenzhen Special Zone Daily (2010)
* “Best of The Best” Award- Top Five Hotels by Robb Report (2009)

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