[{{ $ctrl._job.status.name | translate}}] Multi-Property iT Manager
The Ritz-Carlton, Shenzhen

Posted

Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available

• Foresees, identifies and resolves system(s)’ performance problems

Is accountable for disaster recovery and business continuity as it relates to technology.

Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

Performs adds/moves/changes/deletions.

Ensures that adequate bandwidth exists and that circuits are secured.

Supports end-use pager cellular phone issues.

Troubleshoots high-speed Internet access problems

Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.

Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

Moves/adds/changes PCs/peripherals; migrating data when necessary.

Performs routine to complex desktop backup as scheduled or directed.

Provides end-user support to property staff, business center.

Resolves issues with setup or reset of security passwords

Supports email and use of MI network

Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

Executes disaster recovery plans.

Managing Work within Budget Targets

Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.

• Reviews operating statements; researches and resolves discrepancies in technology charges

Advises management on required short-term technology investments for property planning.

Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

Conducts periodic inventories of applications and hardware; prepares reports for property management.

Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

Provides exceptional customer service.

Provides timely, accurate, and detailed status reports as requested

 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Shenzhen, China
Department
IT
Languages
Chinese, English
Starting in
As soon as possible

The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen, a 282-room luxury hotel is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen’s new Metro system, connecting the Hong Kong border and Shenzhen’s major shopping, sightseeing and business districts. It is a 40-minute drive to the Shenzhen International Airport and one hour from Hong Kong International Airport.

Hotel's Awards:
* China Hotel Fashion List Awards-The best excellent service luxury hotel (2012)
* Best Employer Award by Hewitt for The Ritz-Carlton, China Region (2011)
* "Traveler's Choice 2011-Top 25 Hotels in China" by Tripadvisor.com (2011)
* Top Luxury Hotel” by Shenzhen Special Zone Daily (2010)
* “Best of The Best” Award- Top Five Hotels by Robb Report (2009)

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