[{{ $ctrl._job.status.name | translate}}] Senior Sales Manager (Korean Speaking)
The Ritz-Carlton, Shenzhen

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Job description

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s Group and VIP guests’ needs. Work as a member of the Transient Sales and Reservation Department supporting several aspects of the Sales & Marketing Operation. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the transient travel segment. Process all reservation requests, changes and cancellation received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special or group rate and cancellation policies to all reservation inquires. Accommodate and document special request from travel agents, clients, and meeting planners. Monitor accuracy of room block and reservations for assigned group blocks. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups and transient customers. Set-up proper billing accounts according to accounting policies. Promote awareness of brand image internally and externally. Support Travel Industry Sales Manager with all sales initiatives that relate to transient travel.
 
     Follow all company policies and procedures: verify personal appearance is clean and professional; maintains confidentiality of proprietary information; protects company assets. Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests’ needs; assist individuals with disabilities; thank guests with genuine appreciation. Speaks with others using clear and professional language; prepare and review written documents accurately and completely; answer telephone using appropriate etiquette. Develops and maintains positive working relationships with others; supports team to reach common goals; listens and responds appropriately to the concerns of guests as well as employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Shenzhen, China
Department
Sales & Marketing
Languages
Chinese, English
Starting in
As soon as possible

The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen, a 282-room luxury hotel is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen’s new Metro system, connecting the Hong Kong border and Shenzhen’s major shopping, sightseeing and business districts. It is a 40-minute drive to the Shenzhen International Airport and one hour from Hong Kong International Airport.

Hotel's Awards:
* China Hotel Fashion List Awards-The best excellent service luxury hotel (2012)
* Best Employer Award by Hewitt for The Ritz-Carlton, China Region (2011)
* "Traveler's Choice 2011-Top 25 Hotels in China" by Tripadvisor.com (2011)
* Top Luxury Hotel” by Shenzhen Special Zone Daily (2010)
* “Best of The Best” Award- Top Five Hotels by Robb Report (2009)

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