At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Perform and take ownership of reviews on accounts including both requests by customers and customer set ups that need to be established in the database. Research and verify all credit information for customers/clients in the database to establish credit limits and assure payment to the location. Communicate with clients and customers in a timely manner concerning sensitive information obtained. Escalate issues/concerns immediately to the supervisor as necessary. Complete credit reference inquiries from other locations while working on new direct bill requests submitted by clients. Assure contact information and address in the system is correct. Complete credit application processes in an accurate and timely manner. Assist credit limits utilizing Marriott’s system history and/or by the Credit Supervisor/ Manager. Perform 45 day reviews on accounts assigned with a “0” credit limit to determine if credit limit can be increases. Perform area data and administrative duties, such as filing, faxing, journal entry processing, recording and tracking data, maintaining data security and integrity, and maintaining data storage requirements as required. Code documents according to company policies and procedures. Check figures, postings, and documents for correct data entry, mathematical accuracy, and proper codes. Record, analyze, and store information using computers with business processing software. Identify issues and escalate to the appropriate person and/or department.
Follow all company and safety and security policies and procedures. Maintain confidentiality of proprietary information and protect company assets. Actively listen and respond positively to customer or client questions, concerns, and requests to resolve issues, delight, and build trust. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Job type
- St. Louis, MO, United States
- Starting in
- As soon as possible