Franchised Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Franchised Front Desk Agent
The Row Hotel at Assembly Row, Autograph Collection

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Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please Apply Online at http://smrtr.io/38F8d


Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Job Summary

 

We are currently looking for a friendly, customer service focused Front Desk associate. This is an exciting opportunity for an individual ready to work in a fast paced environment and that has superb multi-tasking abilities.

 

GENERAL RESPONSIBILITIES

 
  • Check-in and check-out guests
  • Make and confirm reservations
  • Process guest check-in; confirm reservations, assign room and activate room key
  • Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
  • Assign room to guest request and preference whenever possible
  • Provide all guests with overview of hotel and amenities
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Process all check-outs
  • Follow all cash handling/banking procedures as per standard operating procedures
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
  • Run daily reports and check for accuracy
  • Complete assigned cashier and closing reports
  • Complete shift checklist
  • Balance and drop receipts according to prescribed accounting procedures
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Qualifications
  • Three to six months related experience
  • High School Diploma or GED
  • Cash Handling experience
  • General Accounting knowledge
  • TIPS Certification (within 6 months)
  • Strong Leader of people
  • Proficient in English language.
  • Intermediate to advanced computer skills
  • Familiar with common computer software programs
  • Must be willing to work holidays
  • May require overnight stays
  • Some work in office
  • Must be willing to work varied hours

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth
  • Warm and supportive work environment
  • Competitive Wages
  • Medical, Dental and Vision Insurance
  • Company-funded Health Reimbursement Account
  • Flex Spending Account
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment
  • Paid Time off Programs
  • Holiday Pay
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts
 
 

 

This company is an equal opportunity employer.

 

 

 

 

frnch1

Requirements

See description

Job type
Full-time
Location
Somerville, MA, United States
Department
Rooms division
Starting in
As soon as possible
Duration of the contract
Indefinite

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