[{{ $ctrl._job.status.name | translate}}] Digital Communications Executive / CRM
The Royal Automobile Club

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Job description

The Royal Automobile Club has two beautiful diverse clubhouses in Woodcote Park, Epsom and Pall Mall, London. We are currently looking for a CRM and Website Executive, based in Epsom but with occasional travel to London.

Working within the Communications Team but in close partnership with the IT Team, you will provide the IT expertise in digital communications which enables the Club to engage effectively with its members and other audiences.

Role responsibilities include:

  • Develop the use of Marketing Cloud to create effective emails and campaigns, to target and engage members with relevant interests and recorded behaviour
  • Work closely with the IT Team to develop the use of the Salesforce CRM system and associated software (such as booking systems) to provide data on members which enables them to be targeted effectively
  • Use the Salesforce CRM system to provide insights into member interests and behaviour to inform Club communications and marketing
  • Provide technical support on the website CMS (maintenance and development) and liaise with the Club’s website agency on fault fixing and changes
  • Analyse the Club website’s use and user journeys and make recommendations help to optimise the structure and content
  • Provide technical support to the Communications Team on the use of social media
  • Provide training to colleagues on using the CRM and CMS and on social media

Our ideal candidate:

  • Strong technical skills including working with a Salesforce CRM system
  • Previous experience in developing the use of Marketing Cloud or a similar e-marketing system
  • Some experience of planning and implementing e-marketing programmes / campaigns
  • Previous use of, at technical level, common website CMS systems
  • Experience of website development and optimisation
  • Team player and experience of collaborating with all areas of the business

Benefits include:

  • Free meals on duty
  • Free shuttle bus from Epsom station
  • Perkbox discount scheme
  • European RAC cover
  • Interest free season ticket loan
  • Generous pension
  • Employer paid health cash plan
  • Staff fund

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Woodcote Park in the heart of the Surrey countryside we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.

Due to the fast-moving pace of the hospitality industry and the urgency of this role we reserve the right to screen and interview applications on an ongoing basis and close the role early if we have successfully appointed a candidate.

 

 

Requirements

The Royal Automobile Club has two beautiful diverse clubhouses in Woodcote Park, Epsom and Pall Mall, London. We are currently looking for a CRM and Website Executive, based in Epsom but with occasional travel to London.

Working within the Communications Team but in close partnership with the IT Team, you will provide the IT expertise in digital communications which enables the Club to engage effectively with its members and other audiences.

 

Job type
Full-time
Location
London, United Kingdom
Department
Communication, Sales & Marketing
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

The Royal Automobile Club

The Royal Automobile Club is one of the world’s foremost private members’ clubs. Offering first-class facilities across two distinctly different clubhouses, it was built on the foundation of being the United Kingdom’s oldest motoring organisation.

We are here to celebrate and inspire progress. If you are looking for recognition for your skills and the chance to explore your full potential, you have come to the right place.
This is no ordinary private members’ club.

Join our teams at London’s Pall Mall clubhouse or the rolling countryside of Woodcote Park in Epsom. You might find yourself helping to squeeze a Bugatti Veyron through Pall Mall’s famous revolving doors or dodging a LeMans-winning Porsche as it blasts past one of two golf courses at Woodcote Park.

Our Values:
We are one club, with one team, seeking to achieve one standard of excellence across two clubhouses. All this passion can be summed up in the word HEART; Heritage, Excellence, Accountability, Respect and Trust. These are the values that flow through our veins. More importantly, they are the values we will expect you to live by.

Heritage
Did you know Sir Winston Churchill particularly enjoyed the swimming pool at Pall Mall, with its mosaic columns, white Sicilian marble walls and bronze balconies? Whatever our role at the Club, we all share in conserving its heritage – motoring, social, sporting and architectural – carrying on its remarkable traditions while using the past to enliven and inspire the present.

Excellence
Excellence is something we strive for every day. It is the next five minutes. It is a television remote precisely placed on a bedside table, a cup of tea delivered without delay and the courtesy of your undivided attention. Focus and devotion to detail are paramount. Moment to moment, your commitment to excellence makes all the difference and creates memories which last a lifetime.

Accountability
We pride ourselves on our team approach, with all of us performing our own important part. This means accepting personal responsibility for exceeding members’ expectations, taking ownership of our work, acting with integrity and admitting and learning from our mistakes. It also means putting team achievement above personal goals – safe in the knowledge that the team will look after you.

Respect
The Club has always enjoyed a reputation for mutual tolerance and consideration. Respect is our watchword. It is listening properly to members and colleagues alike, treating them with professional courtesy at all times. It is understanding the importance of rules, boundaries and timekeeping, while retaining the flexibility to acknowledge other people’s expertise or extra input.

Trust
Every role is a position of trust. You are entrusted with protecting and furthering our proud tradition. You are entrusted with representing the Club and all its values. You are entrusted with developing yourself and your team. This level of trust has to be earned; by doing what you say you’ll do, acting fairly, keeping confidences, providing honest feedback and positively receiving feedback.

If you can live these values, you will see your efforts recognised. Your potential will be nurtured in an organisation full of individuals who have come up through the ranks, learned new skills or taken their careers in a surprising direction.

Pall Mall:
The Pall Mall clubhouse, set in the heart of the St James’s area of London, provides a welcoming sanctuary from the bustle of the capital city. It runs a premium choice of restaurants and bars, a unique range of accommodation, private dining and sporting facilities, as well one of the finest swimming pools in London.

Woodcote Park:
The Woodcote Park clubhouse and estate is set in 350 acres of scenic Surrey Downs countryside. The clubhouse features two 18-hole golf courses, four squash courts, six floodlit tennis courts, a modern gym, an indoor swimming pool, treatment rooms, restaurants, bars and accommodation.

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