[{{ $ctrl._job.status.name | translate}}] Butler
The Savoy

Posted

Job description

Warm, engaging service that anticipates our guests’ needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler, where your exemplary standard of care and personal attention will make our guests feel not only comfortable, but also valued.
 
Hotel Overview: 
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Summary of Responsibilities:
Reporting to the Butler Manager, responsibilities and essential job functions include but are not limited to the following: 
* Consistently offer professional, friendly and engaging service

* Identify and anticipate guests’ needs and ensure personalized service is provided

* Provide Food and Beverage services as required

* Assist with any plans or arrangements the guest intends to make during their stay

* Ensure that all requests from guests are made possible and are followed up on

* Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems

* Assist guests regarding hotel facilities in an informative and helpful way

* Follow department policies, procedures and service standards

* Follow all safety policies  

* Other duties as assigned

Requirements

Qualifications:
* Previous customer related experience an asset

* Must possess a professional presentation 

* Must possess outstanding guest services skills and sophisticated verbal and communication skills

* Computer literate in Microsoft Window applications an asset

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 
* Frequent standing and walking throughout shift

* Occasional kneeling, pushing, pulling, lifting up to 20lbs.

* Occasional ascending or descending ladders, stairs and ramps

 
Visa Requirements: 
Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.


APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS 
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Job type
Fulltime job
Location
London, United Kingdom
Department
Front Office concierge, Rooms division, Guest Relations
Starting in
As soon as possible

The Savoy

“The Savoy is in a class of its own, and so it should be” says The Wall Street Journal

To stay at The Savoy is to follow in the footsteps of Sir Winston Churchill, Frank Sinatra, Maria Callas, Claude Monet and Katharine Hepburn. An iconic hotel brilliantly reinvented for the 21st century where old fashioned glamour sparkles with a new lustre. Perfectly positioned on the banks of the Thames, the excitement of London is waiting just beyond the world famous entrance.

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