[{{ $ctrl._job.status.name | translate}}] In Room Dining Night coordinator/server (agent)
The Savoy

Posted
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Job description

* To answer calls in a timely manner and taking guest Food & Beverage orders
* To be responsible for charging all Food & Beverage items in the department
* To be able to emphasise and connect with the guest both over the phone and when serving.
* To be able to serve the guest within our set Service Standards.
* To know how to deal with challenging situations and to be able to take decisions
* To contact guests if there are delays or challenges with an order.
* To check orders for quality and presentation where possible when leaving the floor.
* To handover any challenges to the IRD MOD and coordinator for the next shift.
* To be able to deal with an influx of orders whilst remaining calm and setting up the tables in an efficient manner.
* To be able to control the flow of service and guest orders, by communicating clearly to both the IRD and kitchen team.
* To uphold and carry out administrative duties
* To coordinate and check the amenities for the following day.
* To be able to operate all computer systems in accordance with the correct operating standards
* To record all complaints in the log book and bring to the attention of the management; any detail, comment or knowledge that refers to a guest handling complaints in a timely and efficient manner.

Requirements

see description
Job type
Fulltime job
Location
London, United Kingdom
Department
F&B other, F&B service, Reservations, Customer Service
Languages
English
Starting in
As soon as possible

The Savoy

“The Savoy is in a class of its own, and so it should be” says The Wall Street Journal

To stay at The Savoy is to follow in the footsteps of Sir Winston Churchill, Frank Sinatra, Maria Callas, Claude Monet and Katharine Hepburn. An iconic hotel brilliantly reinvented for the 21st century where old fashioned glamour sparkles with a new lustre. Perfectly positioned on the banks of the Thames, the excitement of London is waiting just beyond the world famous entrance.

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