JOB SUMMARY / POSITION PURPOSE
The position reports to the Executive Chef and is accountable for the quality, consistency and production of the specialty restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's specialty restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.
- Bachelor’s Degree, and Culinary courses certificates
- Fluent in English; fluency in other languages preferred
- Prior Hotel experience within a luxury environment at least 5 years and minimum 2-years’ experience of leading a team of 5 associates
- Extensive knowledge and experienced in European fine dining cuisines
- Must have a good natured, friendly yet firm and mature personality
- Effective organizational skills and ability to multi-task
- Strong communicational skills and understanding of financial reports
ESSENTIAL AND SUPPORTIVE JOB FUNCTIONS
Setting and Ensuring Culinary Standards and Responsibilities are met for Specialty Restaurant
· Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for specialty restaurant;
· Supervises specialty restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures;
· Maintains food preparation handling and correct storage standards;
· Ensures proper ordering/purchasing of products for every day and specifically weekends
· Recognizes superior quality products, presentations and flavor;
· Plans and manages food quantities and plating requirements for the specialty restaurant
· Communications production needs to key personnel
· Assists in developing daily and seasonal menu items for the specialty restaurant
· Ensures compliance with all applicable laws and regulations
· Follows proper handling and right temperature of all food products
· Estimates daily specialty restaurant production needs
· Prepares and cooks foods of all types, either on a regular basis or for special guests or functions
· Checks the quality of raw and cooked food products to ensure that standards are met.
· Determines how food should be presented and creates decorative food displays.
Leading Kitchen Team
· Supervises and coordinates activities of cooks and workers engaged in food preparation
· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/ business decision making; demonstrates honesty/integrity; leads by example
· Leads shift teams while personally preparing food items and executing requests based on required specifications
· Supervises and manages specialty restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
· Encourages and builds mutual trust, respect, and cooperation among team members.
· Serving as a role model to demonstrate appropriate behaviors.
· Ensuring and maintaining the productivity level of employees.
· Ensures employees are cross-trained to support successful daily operations.
· Ensures employees understand expectations and parameters.
· Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Establishing and Maintaining Specialty Restaurant Kitchen Goals
· Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.
· Researches and develops new trends in fine dining, regional cuisine another worldly cuisine
· Participates in restaurant promotions with Executive Chef & Director of Marketing
· Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
· Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
· Effectively investigates, reports and follows-up on employee accidents.
· Knows and implements company safety standards.
Ensuring Exceptional Customer Service
· Provides services that are above and beyond for customer satisfaction and retention
· Interact with restaurant guest’s/visit restaurant in each meal period and connect with guests
· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
· Improves service by communicating and assisting staff members to understand guest needs, providing guidance, feedback, and individual coaching when needed.
· Sets a positive example for guest relations.
· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
· Empowers employees to provide excellent customer service.
· Handles guest problems and complaints.
· Interacts with guests to obtain feedback on product quality and service levels.
Managing and Conducting Human Resource Activities
· Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
· Participates in training specialty restaurant staff on menu items including ingredients, preparation methods and unique tastes.
· Manages employee progressive discipline procedures.
· Participates in the employee performance appraisal process, providing feedback as needed.
· Uses all available on the job training tools for employees.
· Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
Adhere to the Company policies and procedures
· Report accidents, injuries, and unsafe work conditions to manager
· Follow all company policies and procedures
- Ensure compliance with legislated health and safety requirements within the workplace
· Ensure uniform and personal appearance are clean and professional
· Maintain confidentiality of proprietary information, and protect company assets
· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
· Analyzes information and evaluating results to choose the best solution and solve problems.
· Attends and participates in all pertinent meetings
Provide Exemplary Customer Experience and Effective Communication
- Welcome and acknowledge all guests according to company standards;
- Anticipate and address guests' service needs;
- Speak with others using clear and professional language;
- Prepare and review written documents accurately and completely;
- Develop and maintain positive working relationships with others;
- Support team to reach common goals;
- Listen and respond appropriately to the concerns of other employees;
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
- Comply with quality assurance expectations and standards
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
- Job type
- Есіл ауданы, Астана, Kazakhstan
- F&B other
- Starting in
- As soon as possible