Mini Bar/Refreshment Center Services
§ Knock on guest room doors and announce yourself as instructed.
§ Enter room, open and inventory the refreshment center, record sales using the computer system and restock bars as instructed.
§ Ensure all in-room accessories and promotional materials are present and replace if required
§ Wipe down and clean refreshment centers as needed.
§ Close the refreshment center and exit room leaving it in the same condition as when entered.
§ Maintain an awareness of products availability, product expiration dates, and inventory levels to prevent stock-out situations.
§ Keep management informed of all problems or unusual matters of significance with respect to the refreshment center operation so corrective measures can be taken.
§ Pass all notes to management.
§ Respond to requests from guests and complete requests accordingly.
§ If unable to accommodate a guest request, contact management to resolve the issue.
General Food and Beverage Services
§ Maintain cleanliness of storage and work areas throughout the day, practicing clean-as-you-go procedures.
§ Notify management of maintenance repairs issues.
§ Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
§ Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
§ Assist your and other departments when needed to ensure optimum service to guests.
§ Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
§ Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies.
§ Follow property key policies, including checking out and returning keys to appropriate departments.
§ File reports in an orderly fashion.
§ Complete opening duties including setting up necessary supplies and tools, and ensuring work area is clean and everything is in working order.
§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
§ Secure liquors, cabinets, storage areas, etc.
§ Check with supervisor before leaving at end of shift.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Address guests' service needs in a professional, positive, and timely manner.
§ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
§ Communicate with guests, other employees, or departments to ensure guest needs are met.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Provide assistance to coworkers, ensuring they understand their tasks.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
§ Talk with and listen to other employees to effectively exchange information.
- Job type
- Astana, Kazakhstan
- F&B other
- Starting in
- As soon as possible