Group Reservations Specialist
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Group Reservations Specialist

About the job

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary
 
     Follow up with guest regarding satisfaction with guest-related issues. Assist and check turnovers, figures, postings, billing and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized group rooming and financial information. Classify, code, and summarize numerical and financial data to compile and keep group rooming and financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

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The company

Steeped in Middle Eastern mystique, The St. Regis Doha presents seductive interiors styled in modern opulence by the tranquil blue Arabian Gulf, as towering sand dunes and ancient architecture paint a magnificent landscape for discerning travelers.

Our elegant facilities include a cornucopia of signature restaurants, a world-class Remède Spa, and a 1,850-square-meter Grand Ballroom. Some 160 meters of direct beachfront access features private cabanas and water sports activities.

All 336 guest rooms and suites boast seductive gulf views. Second-floor rooms are distinguished by open terraces that provide opportunities for awe and seclusion. Whatever the request, St. Regis Butler Service is available any time, day or night.

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Group Reservations Specialist

Doha, Qatar

Full-time, Indefinite

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