[{{ $ctrl._job.status.name | translate}}] Hotel Manager - St Regis Mardavall Mallorca
The St. Regis Mardavall Mallorca Resort


Job description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Hotel Manager - St Regis Mardavall Mallorca

Hotel profile
The Tramuntana Mountains, the luxurious marina of Puerto Portals and the Mediterranean Sea, frame the unique St. Regis Mardavall Mallorca Resort, set on the southwest coast of the Balearic Island, close to its capital Palma. The hotel has signature Suites and 125 luxurious rooms surrounded by lush gardens and the azure blue of the Mediterranean. With a multitude of specialist cuisine outlets and luxurious spa, this is an idyllic resort location for the discerning traveller.
Candidate profile
The ideal candidate will have a luxury background and be fluent in the Spanish language, and with German language also being an advantage.  Demonstrating a strong hands-on operational focus with experience in food and beverage will be important.  The role will demand an ability to build strong owner relations, participation in high profile local and international events at the hotel and strong communication, networking and PR skills.




Functions as the strategic business leader of property operations. Areas of responsibility include Front Office, Housekeeping, Engineering/Maintenance, Food and Beverage/Culinary, Spa & Pool and Event Management. Position works with direct reports (department heads) and Complex team to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Complex Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Education and Experience
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area in the Luxury arena.
• Languages: English and Spanish. Knowledge of German is a plus.
Managing Profitability and Departmental Budgets
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyses operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the forecasted wages and benefits and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
• Observes service behaviours of employees and providing feedback to individuals and/or managers.
• Coaches operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviours in all interactions with guests and employees.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Palma, Spain
Management, Administration & General
Starting in
As soon as possible

Marriott International (Mallorca)

Learn more, see more, do more. At Marriott Mallorca we manage 3 properties.

Sheraton Mallorca Arabella Golf Hotel 5*: Sheraton is a place for the makers, doers and thinkers of the world to converge, create and discover innovative experiences through travel. Worldwide destinations with global appeal make Sheraton Hotels & Resorts the perfect choice for anyone looking to get away, explore and experience the possibilities of travel.

The St. Regis Mardavall Mallorca 5*: Since the original St. Regis New York opened its doors over one hundred years ago, the St. Regis® brand has sought to provide an experience that goes beyond expectation. With its distinct heritage and signature St. Regis Butler Service, found at every location around the world, there is no address like St. Regis.

Castillo Hotel Son Vida, a Luxury Collection Hotel 5*: From legendary palaces and remote retreats to timeless modern classics, The Luxury Collection® Hotels & Resorts enable the most discerning traveler to collect a world of unique, authentic and enriching experiences.

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