About the job
As a Bar Supervisor, you are the focal point for guests at Lumen Bar and a charismatic model for your colleagues. Thanks to your positive vibes in sharing beverage advices and engaging attitude, our hots can enjoy unique experiences in our outlets.
TASKS AND RESPONSABILITIES:
-Represent and be the face of the hotel/bar to all guests.
-Greet guests and present menu.
-Interacting with guests with exceptional interpersonal and communication skills.
-Create classics and innovative drinks exceeding guests’ needs and expectations.
-Assess guests’ needs and preferences and make recommendations.
-Make recommendations and answer all related inquiries.
-Record drink orders accurately into Micros Record wastages.
-Prepare and serve drinks in accordance with standard recipes.
-Peel, slice and pit fruit for garnishing drinks.
-Mix and garnish cocktails according to standard specs.
-Restock and replenish bar inventory and supplies.
-Serve snacks to guests seated at the bar.
-Up-sell drink and food to guests.
-Respond promptly to requests from guests in a polite and professional way.
-Attempt to limit problems related to guests excessive drinking by following established procedures.
-Process transactions using the POS system.
-Prepare checks for guests or open tabs.
-Process guests payments, or take tabs by using CC or room number.
-Arrange glasses and bottles into attractive and functional displays.
-Ensure clean glasses, bar equipment and working areas.
-Comply with all health, safety and hygiene standards and policies.
-Balance the cash register at the start and close of each shift.
-Order and restock bar inventory (Requisitions, fruit orders...)
-Create drinks recipes Stay guests focused and provide excellent guests experience
-Help others when required.
-Maintain confidentiality of proprietary information; protect company assets.
-Support all co-workers and treat them with dignity and respect.
-Comply with quality assurance expectations and standards.
-Maintain bars as clean as possible and use quiet times to clean, tidy up
- WHAT WE OFFER: -Professional career progression at international level in 7300 Marriott hotels. -Discounts on hotel rooms, gift shop items, food and beverage across the company. -Learning and development opportunities online, on the job and in class. -Charity events, Wellbeing activities through the TakeCare program. -Experienced management & motivated and engaging colleagues -Canteen service and uniform
- Department: F&B service
-Possess a good command of English and Italian.
-Great storytelling skills.
-An excellent verbal manner and proven customer service skills.
-Good knowledge or experience of the hospitality industry.
-Good organization skills with an attention to detail.
-A team Player with flexible & positive attitude.
-Good leadership and training experience.
-Passion for the hospitality industry.
-Able to work in a fast paced environment & remain calm under pressure.
-Be able to demonstrate experience in complaint handling.
-Eye for detail and own initiative.
-Positive, engaging personality and professional appearence
-Strong task and time management abilities.
-Availability to work late nights, weekends and bank holiday as we operate 365 days a year.
- Languages required: English and Italian.
Introduced to Rome society in 1894, the architecturally iconic St. Regis Rome is located in one of the city’s most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity. Blending a noble heritage with fearless, elegant interiors has transformed this grand dame into a supremely luxurious and artful residence. High-ceilinged and light-filled, the guestrooms and suites are styled with luxurious Rubelli fabrics, handmade glass and collectable curios – effortlessly sophisticated and distinctively urbane. A contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment.