Front Office Manager - New Opening
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Expired

Front Office Manager - New Opening

About the job

At the heart of our hotels are of course our people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as a Front Office Manager.

As our Front Office Manager, you will oversee an exceptional service team in their day-to-day operations from pre-arrival, throughout the guests stay to post departure. Your dedicated team of Front Desk, PBX, Bell/Door, Guest Service and Concierge professionals will help you create an environment where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

You will provide senior management and leadership support to a team of department & assistant managers and while your role will principally be operational you will manage many aspects of recruitment, training & development, budgeting, payroll and support business development in conjunction with the Hotel Manager. Our Front Office Manager is a gracious leader with miles and miles of patience and stamina so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both employees and guest with ease.

About you

Do you have what it takes to be our Front Office Manager

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

A proven track record in a Front Office Manager role with the ability to inspire and motivate, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector


Highly motivated and pro-active; acting with professionalism and positivity in all interactions

Experience across a range of management disciplines

Ability to develop and deliver effective training to maintain consistent service standards.

Opening experience preferred

Prior experience in using Opera, Delphi, Knowcross, Squirrel and Microsoft Office.


We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Front Office Manager we’d love to meet with you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
  • Language required: English.

The company

About Us:
We embrace, we create, we innovate; The Standard never stands still. Be part of our unconventional, bold, irreverent, evolved and personal takeover of London. The Standard London, our first international property will create a unique symbiosis of City and brand where our people are hosts to a world that is uniquely London, yet anything but standard….
Founded by André Balazs in 1998, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. Located in Los Angeles, New York, and Miami, The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. From prodigious opulence at The Top of The Standard to rock 'n roll chic in Hollywood, you never quite know what to expect, save for a beautiful setting, a fresh twist on Modernist design, and a smashing good time.

Opening in 2019, The Standard, London will boldly propel The Standard brand onto the international stage. Situated on Euston Road across from St Pancras Station, the hotel will become a new cultural crossroads for London and a gateway to Europe.

Housed in the historic Camden Town Annex, The Standard, London seeks to celebrate the history and architecture of the building and neighbourhood while connecting it to its future anchoring the continued revival of King’s Cross. The Standard joins companies including Google, LVMH and UMG who have chosen to make King’s Cross their home and will bring a new pulse to the heart of Europe’s favourite City...

Our People:
While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging who through their vibrancy and energy bring our properties to life creating a unique microcosm from the context of our venues and city they represent.

Our logo is upside down for a reason. We are the hosts to a fantasy world that is anything but standard. We question convention in all its forms and never accept “because that’s the way it has always been done” as an answer.

We actively seek out employees from all walks of life as we believe this enhances the richness of the personality of our brand. We believe that people from different backgrounds bring fresh ideas, ways of thinking and approaches which make the way work is undertaken more effective and efficient. ‘All are welcome at The Standard’ and if you are ready to turn convention on its head at every possible opportunity; then so are you.

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Expired

Front Office Manager - New Opening

London, United Kingdom

Full-time, Indefinite

Start Date:

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