[{{ $ctrl._job.status.name | translate}}] Technical Support Engineer
The Walt Disney Studios

Disneytoon Studios is home to a vibrant group of filmmakers, artists and production teams under the leadership of chief creative officer John Lasseter. Building on extraordinary worlds and beloved characters from across the Disney universe, Disneytoon Studios' filmmakers strive to create entertaining animated films for theatrical audiences around the globe.

Disneytoon Studios is seeking a Technical Support Engineer to join its Glendale, CA studio.
Responsibilities The Technical Support Engineer (TSE) will provide front-line Tier-1 support to the artists and staff working at the studio as well as Tier-2 support as needed. Approximately 75% of their time will be spent in direct support of users and approximately 25% of the time will be spent researching difficult issues, performing systems administration and process improvement tasks to help proactively solve future problems.
Basic Qualifications
• Minimum 2-5 years experience in technical support or front-end user support, preferably in a production setting
• Strong knowledge of Linux, OSX, or other Unix
• Demonstrated coding skills in Python, C, C++, or Javascript
• Experience with software packages used in the Animation or VFX industries such as Nuke, Maya, Photoshop
• Experience with productivity applications such as Open Office, Microsoft Office, and Google Docs
• Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc.
• Excellent Communication skills and strong customer-service orientation
• Strong analytical problem solving skills
• Able to multitask in a highly complex, diverse, production environment

Preferred Qualifications• Experience with Jira, Git, Jenkins, or RT a plus
• Experience with CG Animation, Visual Effects, or Video Game production environments a plus
• Familiarity with systems tools and protocols (e.g. SNMP, OpenView, Nagios, iperf, Zabbix) a plus Required Education BS or BA degree, Information Technology, Computer Science, or Technical related field preferred but not required Additional Information This position is with the legal entity of Walt Disney Pictures.