[{{ $ctrl._job.status.name | translate}}] Front Office Manager (m/w)
The Walt Madrid (MC Hotel & Lounge)

Posted -

Job description

We are looking for a Front office manager, who speaks fluent Spanish and English to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
You will be responsable for invoicing.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate is extremly organised and can deal efficiently with complaints and has a solid customer service approach.
Responsibilities:
Ensure front desk is tidy and well organised
The Front Office communicates well to Housekeeping.
Train, supervise receptionists and interns
Schedule shifts
You will work shifts
You will be responisable for invoices
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Keep updated records of office expenses and costs
Ensure company’s policies and security requirements are met

Requirements

Proven work experience as a Front desk manager or Reception manager, or an excellent Assistant FOM looking for a promotion.
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English and Spanish (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
Job type
Full-time
Location
Madrid, Spain
Department
Front Office reception
Starting in
As soon as possible
Latest start date
June 2019
Duration of the contract
Indefinite
Pay range
Based on Experience
Accommodation
no
Other benefits
Uniform Top with Logo provided

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