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The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.
The Front Desk Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.
Job responsibilities will include, but not limited to the following:
Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
Co-ordinate all activities, operations and running of Front Desk – whilst actively displaying a proactive front of house leadership style.
Take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing GuestVoice data is a tool to measure success
Is well informed about special functions and events held in the hotel on a daily basis.
Assist in Providing clear leadership for quality and Processing Improvement initiatives aligned with business goals and objectives, maintaining close liaison
Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
Maintain a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
Continually enhance the Front Desk Incentive Program to ensure that opportunities and Incremental revenues are maximised.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
Ensure effective channels of communication are in place maximising the opportunities of distributing the information available - and encouraging ideas and participation from all team members, through monthly team briefings.
Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Engagement Survey process and ensuring action plans are established and followed up to address issues.
Assist the Front Office Manager to monitor and analyse customer feedback/data and where applicable act upon guest comment through GuestVoice Portal and Social Media portals like TripAdvisor, Holiday Check etc.
Actively solicit guest opinion by ensuring a strong lobby presence – meeting guests regularly,
Carry out appraisals, encouraging 2 way feedback – and to utilise the opportunity to set goals and objectives ensuring all staff are working to the same goals and objectives
Actively participate in the company approved Community Service Initiatives
- Reviews and approves department work schedules.
Relieves Night Manager weekly and / or as required. Represents the Management. Carry out audit checks on FO related reports to ensure correct input of Marketing Data Base, rates, name spellings, credit checks before the night run. Oversees preparation of next day’s arrivals and departures. Ensures night procedures are in place and controlled. Ensures a thorough folio bucket check is carried out. Hands over and takes over system in time from night auditors. Complies with all systems and procedures as laid down by the Director of Rooms.
Monitors customer feedback and advises the Director of Rooms where necessary.
- Checks and countersigns all allowances on a daily basis.
Is responsible for the department’s compliance with all accounting functions as set out in the Revenue Manual and comply with internal & external audit requirements.
Controls and countersigns up sell incentive programs and commissions.
Maximizes sales & revenue for the hotel and minimizes operational costs.
The selected Candidate should be able to join by 15th September 2019
- Tenure in current position minimum one year
- Hospitality Graduate or equivalent qualification
Two years plus experience in similar role and five years’ experience in five stars property.
Train the trainer certificate preferred
Previous Marriott experience is an advantage
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
- Attention to details
Friendly & outgoing personality, well presented & groomed, good manners
Must be able to speak, write and converse freely in English
Candidate preferred with additional language (German, Russian, Arabic, French, Italian, Spanish or Japanese)
- Must be proactive
Extensive Knowledge of Opera system and familiarity with MS Office/IT applications preferred.
- Job type
- Dubai, United Arab Emirates
- Front Office reception, Rooms division
- Starting in
- As soon as possible
- Duration of the contract
The Westin Dubai Mina Seyahi Beach Resort & Marina
Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.