Front Office Duty Manager

[{{ $ctrl._job.status.name | translate}}] Front Office Duty Manager
The Westin Melbourne

Posted
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Job description

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


Company:

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Location:

The Westin Melbourne hotel is an oasis in the heart of the city's bustling Central Business District.  With a commanding location on Collins Street, arguably Australia's premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds,  Gear Lending by New Balance®, and WestinWORKOUT® Fitness Studio.


Department:

The Front Office is responsible for ensuring complete guest and patron satisfaction is met.

Responsibilities

  • Meeting and greeting VIP guests
  • Investigating Safety, Security and Emergency matters
  • Managing guest issues and looking into room and account discrepancies.

  • Accurate and detailed recording of information and disseminating it to the appropriate parties within the Hotel.

  • Training staff according to the Westin standards of Front Office

  • Delegate daily tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere for them.

Requirements

  • Possess experience in a similar role with solid experience as a Front Desk Agent in a 5 star hotel with exposure to supervisory duties
  • Possess a passion for providing exceptional customer service will also be considered.
  • Lead by example, have a positive demeanour and demonstrate initiative and advanced communication, organisational and problem solving skills.

Benefits:

This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.

Excellent benefits include:

  • Generous accommodation and Food and Beverage discounts for Associates, Family and Friends across all Marriott properties worldwide
  • Associate recognition and training programs
  • Discounted CBD parking
  • Strategic career development opportunities

Please note only people with full Australian working rights are eligible to apply for this role.

We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

Requirements

See description

Job type
Full-time
Location
Melbourne, Australia
Department
Rooms division
Starting in
As soon as possible

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