[{{ $ctrl._job.status.name | translate}}] Client Services Agent (Spanish)
Tourico Holidays

Posted

Job description

Are you the type of person that enjoys helping others? Do you feel the need to go above and beyond when dealing with consumer and client concerns? If so, Tourico Holidays would like to speak with you about open positions on our Client Services team. Our inbound Client Service positions is for a highly motivated, energetic, dedicated service professional. This goal-oriented individual is responsible for servicing clients of Tourico Holidays which includes but is not limited to online travel agencies and direct consumers in a fast paced, fun, call center environment.

This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently is necessary. Support is provided by telephone and email, in conjunction with front and back office computer applications, as well as Microsoft Office.

If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today! We want to use your talents and expertise as a Client Services Agent- Spanish Speaker.

PRIMARY RESPONSIBILITIES

Enthusiastically engaging each caller and representing Tourico Holidays in a highly professional manner
Successfully and accurately answering client questions and provide appropriate additional information
Capturing accurate and legible documentation on all call activity in the Back Office system as required
Respond rapidly and accurately to on-line/email requests for information
Monitor bookings for processing of reservations, special requests, amendments, and cancellations
Escalate issues in accordance with Contact Center guidelines when necessary
Consistently maintaining departmental standards for quality
Achieving defined Service Level Agreements and Key Performance Indicator goals
Responsible to meet all company policies and procedures
Responsible to follow quarterly schedule and schedule changes based on call volume

About the Company:

Tourico Holidays, a Travel Holdings, Inc. company, is the world’s fastest growing travel distribution company; brokering global inventory to global clients. Our goal is to become the largest worldwide wholesaler of hotels, activities, car rentals, vacation homes, flights, cruises and transfers.

Founded in 1994 by Uri Argov in Sanford, Florida, Tourico Holidays has grown to 26 location with over 450 employees providing service in 13 languages.

TH Network Channel on Youtube: http://bit.ly/1UlZ81N

Requirements

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Strong customer service and listening skills
Languages preferred Spanish, French, German and Italian
Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
Persistent in ensuring issues are resolved accurately, effectively and timely
Ability to clearly and effectively maintain and update online documentation
Ability to follow precise direction consistently without continuous supervision
Detail-oriented and flexible
Flexibility to work overtime as required
Able to maintain focus and enthusiasm throughout shift assignment
Job type
Fulltime job
Location
London, United Kingdom
Department
Customer Service
Languages
Spanish, English (optional)
Starting in
As soon as possible
Latest start date
September 2016
Pay range
Competitive

Tourico Holidays

For 22 years, Tourico Holidays has been a growing global travel brokerage company. Directly contracting with travel providers, such as hotel chains, cruise lines, attractions and more,Tourico Holidays works on a high-volume, wholesale model to broker this inventory to international businesses using proprietary technology. Through global distribution, unique opportunities and cutting-edge technology, Tourico Holidays aims to provide you with incremental growth while lowering the cost of transactions.

Our Roots
In 1994, our CEO Uri Argov and his wife took their entire savings of $19,000 and started Tourico Holidays from their walk-in closet. Today, this same entrepreneurial spirit and passion is embedded in the foundation of Tourico Holidays and is what drives our innovation and exponential growth.

Since that initial investment 22 years ago, Tourico Holidays has grown into a $1.4+ billion company. From one office in Sanford, Florida, we have expanded to 39+ offices worldwide in 5 continents with 770 employees and counting. Today, we provide support to 3,900 clients across 100 countries, using the most innovative technology in the business-to-business travel arena. We match demand with a robust travel supply spanning 6,200 destinations globally. Our growth year in the last 3 years is an astounding 56% and we receive 155 million searches a day.

Vision:
Convince the unconvinced.

Mission:
Connect dreams to destinations.

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