[{{ $ctrl._job.status.name | translate}}] Inbound Call Center Agent
Tourico Holidays

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Job description

Inbound Travel Sales Agent/ Inside Sales Representative/ Call Center Agent/Vacation Sales Advisor/Telephone Travel Agent

Are you the type of person that likes to travel? If so, then enter the world of opportunity with Tourico Holidays, the world’s fastest-growing travel distribution company. For 22 years, our valued partners in the travel industry have helped us “Connect Dreams to Destinations” across the globe. Tourico Holidays operates a 24/7 inbound call center under our B2C channel, which provides hotels, rental cars, cruises and flights to the membership and loyalty customers of our largest clients.

Inbound Travel Sales Agent will be responsible for effectively using sales techniques and methods to motivate consumers booking travel arrangements and tailor vacation package destinations. The primary skill set involves sales offerings and sales discovery to customers seeking travel reservations. The right candidate will respond to incoming phone calls, emails and will evaluate the consumer’s needs in order to maximize the selling of travel products and services. The right candidate will have in-depth knowledge of domestic and international travel destinations as well as an energetic disposition with the ability to connect to the consumer to create the ultimate sales experience and close the sales.

What You Will Be Learning/Doing:

  • Three weeks of paid training; one week of classroom training and two weeks of job shadowing.
  • Responsible for effectively using sales techniques and methods to motivate consumers booking travel arrangements.
  • Understand customer needs and requirements
  • Close sales and meet or exceed goals
  • Respond to incoming phone calls and emails and evaluate the consumer’s needs in order to maximize the selling of travel products and services.
  • Ability to upsell and obtain repeat clients based on the quality of travel arrangement experience.
  • Able to support and communicate the vision, mission, and values of the company.

Requirements/Qualifications:

  • Able to work a flexible schedule (evenings and weekends)
    • Shift will be from 4PM-1AM including 1 weekend day or both weekend days. You will get off 2 days off back to back.
  • Comfortable with metric and customer experience driven environment.
  • Bilingual Preferred (Spanish)
  • Able to educate consumers on products
  • Demonstrated sales and customer service skills
  • Travel industry / Attractions experience a plus
  • A self-starter, motivated by closing sales
  • Well versed in travel
  • Motivated by resolving customer issues and problems

Salary:

  • $12.00 hourly plus commission.
  • Overtime Available
  • No Draw Period

About the Company:

Tourico Holidays is the world’s fastest-growing travel distribution company. Since 1994, our valued partners in the travel industry have helped us “Connect Dreams to Destinations” across the globe.  With over 800 employees stationed at 30+ offices around the world, we are able to not only support the demand of 6,000 clients in over 100 countries, but also provide enticing travel products in order to convince the unconvinced to travel, and travel more. 

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents including medical, dental, vision, and life insurance. A matching tax-deferred 401(k) plan is also available.  Employees receive paid time off, plus nine company holidays and a floating holiday.  Access to travel discounts is offered as an employee benefit. 

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Requirements

See description

Job type
Full-time
Location
Altamonte Springs, FL, United States
Department
Sales & Marketing, Customer Service
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Tourico Holidays

For 22 years, Tourico Holidays has been a growing global travel brokerage company. Directly contracting with travel providers, such as hotel chains, cruise lines, attractions and more,Tourico Holidays works on a high-volume, wholesale model to broker this inventory to international businesses using proprietary technology. Through global distribution, unique opportunities and cutting-edge technology, Tourico Holidays aims to provide you with incremental growth while lowering the cost of transactions.

Our Roots
In 1994, our CEO Uri Argov and his wife took their entire savings of $19,000 and started Tourico Holidays from their walk-in closet. Today, this same entrepreneurial spirit and passion is embedded in the foundation of Tourico Holidays and is what drives our innovation and exponential growth.

Since that initial investment 22 years ago, Tourico Holidays has grown into a $1.4+ billion company. From one office in Sanford, Florida, we have expanded to 39+ offices worldwide in 5 continents with 770 employees and counting. Today, we provide support to 3,900 clients across 100 countries, using the most innovative technology in the business-to-business travel arena. We match demand with a robust travel supply spanning 6,200 destinations globally. Our growth year in the last 3 years is an astounding 56% and we receive 155 million searches a day.

Vision:
Convince the unconvinced.

Mission:
Connect dreams to destinations.

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