[{{ $ctrl._job.status.name | translate}}] Cluster Reservations Agent
TRYP by Wyndham Dubai

Posted

Job description

The Cluster Reservations Agent is responsible for handling group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards. They are to work with the sales managers in obtaining group business

Requirements

• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book group room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department and Front Office to build group blocks and enter group bookings.
• Maintain availability calendar and communicate all relevant information to the Front Desk associates.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
• Post no-show revenue daily, if required at property.
• Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
• Communicate availability to wholesalers.
• Call for occupancy at area hotels.
• File reservations and group contracts.
• Review Reservations logbook and Guest Request log on a daily basis.
• Send confirmations.
• Process advance deposit/balance sheet.
• Process brochure requests.
• Assist with processing travel agent commissions as requested.
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reservations
Languages
English
Starting in
As soon as possible
Latest start date
February 2019
Contract duration
More than 1 year
Accommodation
Provided
Other benefits
To be discuss

TRYP by Wyndham Dubai

Welcome to the largest hotel company in the world.

At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers.

Our Company
Wyndham Hotels & Resorts (NYSE: WH) is the largest hotel franchising company in the world, with nearly 9,000 hotels across more than 80 countries on six continents. Through its network of approximately 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the lodging industry. The Company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services, with more than 400 properties under management. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com.

Our Brand - TRYP by Wyndham®


For every country on your bucket list, TRYP has locations in the world’s hippest cities, from Berlin to Barcelona, New York City to São Paulo and Dubai. Each of our TRYP hotels is nestled in the heart of the city, giving you walkable access to the downtown hubs so you can experience an authentic life abroad. Business travelers will revel in our comfortable settings and plentiful amenities, families will find our family room setups too much fun, and all of our guests will enjoy immediate access to the best of culture and nightlife. Combine with our attractive deals and travel packages, and discover the best the city has to offer at TRYP.


The TRYP Experience

Our passion for our guests is only equal to our passion for our cities. Our global locations put you in the heart of our cities and we invite you to explore and discover the best that the city offers. Our local and connected TRYPSTERS will guide you to the most authentic experiences available – from great local cuisine to fabulous nights on the town. We want to wine you, dine you, recline you, and WiFi you.


TRYP by Wyndham Dubai

With 650 guest rooms including 24 suites, the four-star TRYP by Wyndham Dubai is currently planned to be the largest TRYP by Wyndham hotel in the world! Located in the heart of the Al Barsha South business district, the hotel will be within easy reach of attractions including Mall of the Emirates and Palm Jumeirah. Hotel facilities will include designated meeting space, a spa, gymnasium and a variety of food and beverage outlets including a tapas restaurant and all-day dining restaurant, as well as a coffee shop, lounge area and bar.

Other suggested jobs

{{:: 'Reservations Agent' | ellipsis : 40 : true }}

{{:: 'Hilton Dubai Al Habtoor City' | ellipsis : 35 : true }}

{{:: 'Restaurant Reservation Agent' | ellipsis : 40 : true }}

{{:: 'W Dubai - The Palm' | ellipsis : 35 : true }}

{{:: 'Telephone Operator Supervisor' | ellipsis : 40 : true }}

{{:: 'V Hotel, Curio Collection by Hilton' | ellipsis : 35 : true }}
Other jobs
TRYPtouch - Telephone Operator
Dubai, United Arab Emirates