Front Desk Manager

[{{ $ | translate}}] Front Desk Manager
Tudor Park Marriott Hotel & Country Club


Job description

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.  Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.  Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.  Ensures guest and employee satisfaction and maximizes the financial performance of the department.



·         Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

·         Develops specific goals and plans to prioritize, organize, and accomplish your work.

·         Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

·         Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

·         Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

·         Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.


·         Provides services that are above and beyond for customer satisfaction and retention.

·         Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

·         Responds to and handles guest problems and complaints.

·         Sets a positive example for guest relations.

·         Empowers employees to provide excellent customer service.

·         Observes service behaviors of employees and provides feedback to individuals.

·         Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

·         Ensures employees understand customer service expectations and parameters.

·         Interacts with guests to obtain feedback on product quality and service levels.

·         Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.




Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


See description

Job type
Maidstone, United Kingdom
Starting in
As soon as possible

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