[{{ $ctrl._job.status.name | translate}}] Waitress
Two Seasons Hotel & Apartments


Job description

Waitress is responsible for the food and beverage service, by following the SOP of the outlet, aiming for the highest possible guest satisfaction.

General Tasks and Responsibilities:

1. Specific Duties and Responsibilities:

• Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise en place work according to the whole day service requirements.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
• Familiar with the company’s internal policies and safety procedures
• Helps in other areas of the Hotel if the situation requires.
• To be responsible for cashier’s house fund, and its safekeeping.
• To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
• To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
• To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
• To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• To prepare cashier’s summary and tally it with Micros (POS) reading at the close of his shift.
• To printing and tally transaction list from credit card machines with physical check, and Micros reading.
• To prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

2. General Responsibilities

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to Company and Hotel rules and regulations at all times.

3. Occasional Responsibilities

• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Duty Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.

4. Legal Responsibilities

• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

5. Working hours

• You are required to work nine hours per day, inclusive of a one (1) hour break or a total of 54 hours per week as provided by UAE Labour Law.


• It’s required to maintain a neat, clean and well-groomed appearance per Gloria standards.


1-2 years in Food and beverage in hotel or restaurant chains
Good communication skills in English Language
Passionate about F&B service
Job type
Dubai, United Arab Emirates
Hostess, F&B service
Starting in
As soon as possible
Contract duration
Pay range
1200 UAE Dirhams + service charge
Shared accommodation
Other benefits
Meals, transport, uniform, service charge

Two Seasons Hotel & Apartments

Experience the four-star award-winning Gloria Hotel. It’s the hotel of choice for families, boasting spacious and child-friendly accommodation in the heart of Dubai.

Rising above bustling Sheikh Zayed highway in Dubai, 4-star Gloria Hotel is the largest amongst the “all suite” hotels in the Middle East. This 41-storey property features 920 elegantly appointed suites and apartments, that offers comfortable accommodation in Dubai for traveling executives, families, holidaymakers as well as long staying guests.

Gloria Hotel in Dubai is a destination in itself, offering state-of-the-art meeting and event venues, spacious suites, tranquil spa and advanced fitness area, an array of dining outlets and a lounge with stunning city and sea views.

Find your Gloria home-from-home in the Middle East at one of our spectacular alcohol-free property consisting of 472 suite rooms and 448 apartments. Guest satisfaction is at the heart of everything we do, ensuring a seamless service whether travelling on business or for pleasure.

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