Few addresses are richer in history and anecdote than this hotel; it is one of the most iconic addresses in London! Part of The Unbound Collection by Hyatt. Our newest property in the UK is due to open soon, as a 152-room luxury lifestyle hotel, right next to Trafalgar Square.
Our guests should expect the unexpected! We aim to inspire the freedom to be extraordinary, enabling individual stories through curated, authentic experiences.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun.
Offering a unique Food and Beverage experience for our guests, thanks to Robin Gill’s expertise, The Yard is the unique flagship restaurant of the hotel operated by Robin Gill and team. This restaurant will focus on the best of what the British seasons has to offer. Engaging the consumer from the very start to produce memorable experiences through sincere, authentic service and extraordinary food and drink. We ensure produce is always of the highest quality, this restaurant throughout breakfast, lunch and dinner will showcase Britain’s varied landscape at its best. Everything is made in-house wherever possible: from charcuterie and bread to jams, juices, ferments & pickles.
About the role:
As an Assistant Restaurant Manager, you will be responsible for the overall daily running of The Yard Restaurant and you will be required to drive and excel the quality of our brand by constantly exceeding guest expectations through providing exceptional service. Some of the key processes include but are not limited to:
To deliver consistently excellent service, and ensure that service is always in line with our brand ethos.
To ensure the restaurant is completely setup and is persistently in a state of operational readiness.
To have a full understanding and knowledge of the offering and concept
To set motivating and inspirational standards in work ethic, punctuality and appearance.
To always be willing to provide constructive feedback on the food/beverage offering. Have an opinion and give reasons for your viewpoint to ensure progression.
To display complete discretion and sensitivity when handling uncomfortable customer situations/complaints.
To always appear smart and presentable throughout in correct uniform throughout all services.
Ability to motivate and drive the team with a high level of staff management
You will have an understanding of our unique nature and you will help set and maintain the tone and feel of the restaurant (executing correct lighting, music genre and volume, etc)
You will be able to build and maintain effective relationships across the business to provide a holistic and smooth service across all outlets
You will have a real passion for hospitality and customer service
You will be expected to always remain attentive and maintain an eye for detail, ensuring the upmost quality of service is delivered at all times
- 12 complimentary nights world wide
- Individual personal career development opportunities
- £500 Reward for recommending a friend
- Interest free season ticket loan
- Tax-free Cycle to work scheme
- Tuition Aid, to name but a few
Please make sure you have the right to work in the UK.
- Job type
- London, United Kingdom
- F&B service
- Starting in
- As soon as possible
- Duration of the contract