Telephone Operator
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Expired

Telephone Operator

About the job

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed

About you

1 year experience in a 5* star hotel.
  • Language required: English.

The company

Launched in 2014, Curio is a global collection of remarkable upscale and luxury hotels hand-picked for their unique character and personality; each one a part of the fabric of the city it calls home. Each hotel in the Curio collection is a masterpiece that reflects the best of its surroundings.

While each hotel is celebrated for their own unique story, atmosphere, and Team Member culture, they are unified in being part of Hilton’s only collection brand. As part of Hilton, Team Members receive great benefits and opportunities.

We invite you to come discover a place that rewards your unique personality, creativity, and curiosity.

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Expired

Telephone Operator

Dubai, United Arab Emirates

Part-time, More than 1 year

Start Date:

Latest start date:

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