CORPORATE - Housekeeping Quality Manager River
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CORPORATE - Housekeeping Quality Manager River

Viking

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CORPORATE - Housekeeping Quality Manager River

About the job

Viking is a strong and dynamic company - with a growing fleet of more than 80 river ships, seven ocean vessels, two explorer ships and a Mississippi River ship. Our guests experience all the comfort and elegance of our award-winning fleet cruising over 100 itineraries around the world.

The Corporate Housekeeping Quality Manager (HQM) is responsible for ensuring the highest standards in cleanliness, safety and sanitation throughout our fleet of 80 river vessels.
The location of this position should be in Central Europe, ideally around our main hubs Amsterdam, Cologne, Vienna or Budapest. Regardless, it requires extensive travel (up to 80%) to visit the vessels, deliver trainings and support the operations across the whole fleet. Furthermore, visits to our operational Head Office in Basel, Switzerland on a regular basis are required to align with key stakeholders.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

ROLE DESCRIPTION
• He/she will ensure a full compliance with Standard Operation Procedures (SOP) within the Housekeeping department, and direct and coach the onboard Housekeepers fleetwide to ensure a consistent, orderly and attractive environment onboard our vessels is maintained at all times
• Furthermore, the HQM will support all Housekeepers in creating an energized, professional and positive work environment for all Housekeeping crew and the delivery of exceptional guest services
• The HQM is part of the Corporate Team, reporting to the Directors of Onboard Operations, and works closely with the Corporate Operation Managers.
• The HQM will not have any direct report, but will be the functional leader of all 80+ Executive Housekeepers

KEY RESPONSIBILITIES
• Implement, review or create SOPs on housekeeping and laundry services
• Create and/or review training material for Season Start campuses as well as bite-sizes trainings to be used throughout the year
• Train & coach the team of Housekeepers on SOP and best practices
• Support and improve the onboarding and training process of new hires
• Regularly inspect the ships, and follow up if needed with trainings and or operational initiatives, in alignment with the respective CORE team
• Monitor the Housekeeping quality and financial KPIs and act when needed with the appropriate actions to ensure targets and budgets are respected
• Proactively identify and suggest opportunities to improve the operations
• Plan and organize project teams to develop and implement new concepts
• Interact closely with the procurement team to identify the best products for our housekeeping operations onboard

KEY QUALIFICATIONS
• 3+ years Housekeeping experience in top international luxury hotels or luxury cruise industry
• Training & coaching experience. Training certifications/education are a plus
• Excellent English skills (both written and spoken), professional appearance
• Proven leadership skills, with strong motivation and can-do attitude
• Strong guest focus and exceptional service excellence attitude
• Good communicator, with excellent presentations and training skills
• Proficient in Microsoft Office suite (Outlook, Teams & SharePoint, Word, Excel and Power Point)

EDUCATION
• Ideally, you have a Bachelor’s degree in Hospitality, Tourism or similar field


NICE TO HAVE QUALIFICATIONS
• Ability to work independently, and prioritize allocation of time across multiple projects to meet deadlines
Attention to detail, and strong te

HOW TO APPLY
Please apply via our website www.vikingcareers.com, including your CV in English and a one-page cover letter to introduce yourself and your interest for the role.
For more details about this position, contact Virginia Belli under +41 61 638 60 11.

About you

  • Language required: English.

The company

THE VIKING STORY

More than 20 years ago, Viking® set the standard for what river cruising should be, and today we are the leader that all others follow. In 2015, we took the same small ship, destination-focused experience to the seas and reinvented ocean cruising. Over the years Viking has won numerous ocean and river cruise line awards from Condé Nast Traveler, Cruise Critic, Travel + Leisure, Travel Weekly and more.

Viking is a strong and dynamic company—with a growing fleet of more than 80 river ships and seven ocean vessels cruising over 100 itineraries around the world. In 2022, our guests will experience all the comfort and elegance of our award-winning fleet with two expedition ships built specifically to explore the world's most remote destinations. We will also expand our operations to the U.S. with the addition of a new Mississippi River ship.

JOIN THE VIKING FAMILY

If you have always dreamed of combining your love of travel with the ability to grow your career, consider a position at Viking. We are the world’s leading small ship cruise line, and there is tremendous potential to advance your career with us. As part of our crew, when your ship is docked at the many destinations we visit, you can explore ashore and refresh during your free time.

Additionally, with Viking’s award-winning service and thoughtfully curated onboard experiences, our guests are typically very satisfied. This, combined with Viking’s gratuity guidelines, means that you can expect to be well rewarded as an employee on board a Viking ship.

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CORPORATE - Housekeeping Quality Manager River

Amsterdam, Netherlands

Full-time, Indefinite

Start Date:As soon as possible

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